Agent lied to us about the Cruise

Norwegian Spirit Cruise Review to Caribbean

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 13

Overall rating:

1 out of 5
Verified Review
Norwegian Spirit

14 Night Eastern & Western Caribbean (Port Canaveral Roundtrip)

Sail date: February 27, 2016

Ship: Norwegian Spirit

Cabin type: Inside

Cabin number: 11083

Traveled as: Couple

Reviewed: 8 years ago

Review summary

A floating Senior Citizen home.  Ugly Old Ship  Disgusting.  Ms. Reed our Agent lied to us about the cruise and it was the worst vacation we ever been on.. Ms. Reed knew what our circumstances were and prayed on us. We believed in and Ms. Reed and was lied too and this destroyed our vacation.  

Ship experiences

Food and Dining

1 out of 5
SUCKED

Onboard Activities

1 out of 5
SUCKED

Entertainment

1 out of 5

Service and Staff

3 out of 5

Cabin / Stateroom

1 out of 5
We were told 3 times our Cabin was ready and wasn't. It was so NASTY that it took them until 7pm to get our cabin ready when they said it was ready at 1pm. Most DISGUSTING Cruise we have ever been on.

Ship tip

The ship is OLD and DISGUSTING.

Ports of call

Nassau, Bahamas

3 out of 5

Charlotte Amalie, St. Thomas

5 out of 5

Philipsburg, St. Maarten

5 out of 5

Port Canaveral, Florida

1 out of 5
Was this review helpful? 13

13 Comments

Psycmom    8 years ago

Thank you so much for the review and for letting me know about the adapters! We are going to be going in about 12 days and I am so excited looking forward to the trip!

danwdooley    8 years ago

We were on the Spirit in 2013 on a 12 day Med. cruise.  From Venice ending in Barcelona.  Granted, Norwegian Spirit is not one of the larger ships and neither the newest, we tend to look at the over all experience and we had no complaints..  Certainly not everyone is going to look for the same thing in a cruise experience.  Nightlife is not something which is a priority to us.  A clean and comfortable cabin (balcony cabin) and enough variety of activities and food throughout the cruise, and of course the shore excursions we like are important and we had those to our satisfaction.

 

We did note that most of the electrical outlets throughout the ship are of the European style.  No what we use in North America but as we had the proper adapters, even that was not an issue.

scarletsmummy    8 years ago

Well this Oap is looking forward to 14vday cruise 2nd april

Johngold    8 years ago

If it is not too much trouble, please expand on the conditions and events that led up to you giving the cruise one star.

CrusinTim    8 years ago

@LindaLee....You are entitled to your opinion but let me tell you, I have been dealing with the same cruise agency for the last 26 years and we have NEVER been "Victimized" by our agent. Everything that was promised to us always came to fruition.  It has NOTHING to do with who you book it through, it has to do with reading your emailed invoice and then double checking that on your cruise lines check-in account. If those promises are indicated on either/or,  your good. It's like any other contractual obligation, if it's not in writing, it's not existent. It's unfortunate that anyone should have to double check offerings when it comes to cruises but it's the common sense thing to do. Many people wait until after the cruise to check these things but by then too late.

Johngold    8 years ago

If it is not too much trouble, please expand on the conditions and events that led up to you giving the cruise one star.

Bubba54    8 years ago

Interesting review, no idea why it was so disgusting. Hope your next cruise is better.

noname111    8 years ago

I did not find your review helpful because there is nothing to back up your complaints and curse words. It is unfortunate that your cruise did not go as you had hoped, but didn't you check into the ship (e.g., age, last refurb) before selecting it for your vacation?  Did you check out reviews of past cruises here? Make a habit to look at the reviews about a ship and/or itinerary before you book it.  My guess is that you may be kicking yourself a little bit because you did not do any of your own home work.

JusMe    8 years ago

Your review may have been useful to some readers if you would have had examples of what and why things were bad.   Your review just says that you were lied to by the TA,  Not of help to anyone reading 

Jim208    8 years ago

Englewood We've been on this ship and found nothing to to senor citizen. Love this ship. Goin' Again in April Beautiful ship. Go with a bad attitude and you will have a bad time.

LindaLea    8 years ago

If Ms. Reed was a Travel Agent, and NOT employed by NCL, I'm not surprised you feel victimized. Travel Agents can (and will) tell you anything they can to sell you a cruise. And the cruise line is under no obligation to honor anything the TA offered you. Booking directly through cruise line is the only way to protect yourself and your expectations.

glenaroo    8 years ago

Too funny with a floating senior citizen home. Maybe I should book that lol

dustindaviscoop    8 years ago

The Norwegian Spirit is a OLD, NASTY, DISGUSTING Ship.  A floating OLD AGE HOME. No Night Life at all.  

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