Norwegian Sky Cruise Review to Caribbean - Bahamas

Contributor Level: Purser

1 cruise (first)


Helpful Vote

3 out of 5

Customer Service is lacking

Sail Date: August 15, 2016

Reviewed: 10 months ago

Traveled As: Couple

Room Type: Balcony

Cabin: 206

My husband and I enjoyed the cruise itself.  Other than the length of time it took to get food in the Palace/Crossing dining halls, we have no real complaints.  With that being said, we are still very disappointed in the customer service received prior to sailing.  We booked our trip months prior to our friends (who we convinced to come with us).  They paid $300 less for their trip.   Despite being extremely disappointed with this, we didn’t even ask for a refund of the difference.  All we asked for was the internet package as my husband had to do some work while we cruised.   The “best” that could be done was a $65 credit.  We were told by a representative that we would have been upgraded to a suite, but none were available.  About 3 days after that conversation, we began receiving emails about upgrading our room to a suite for a few hundred dollars more per person!  We are already looking at booking a future cruise, but will be looking at other cruise lines first based on this experience.

Cabin / Stateroom
Embarkation and Disembarkation
Ship Quality
Destinations and Excursions
Onboard Activities
Service and Staff
Food and Dining


Atrium Bar-great mojitos!

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