Second time cruising with Norwegian Sky, VERY DISAPPOINTED!!

My son luggage was lost even though it was clearly tagged. When we were checking in we were told that the kids cabin didn’t need a credit card attached to it, as soon as we left Miami the kids were not able to get beverages with the cards. My husband went to the guest services and provided credit card to link to the kids room, the cards worked for 1 beverage and then he had to go to guest services again and again and again this went on for all of the days we were on the ship. We got a letter on the door mu husband went to guest services each time to provide the credit card information again and again and again. There was always an issue when at the bar for drinks either you can only get one drink at a time at one bar, at another I was asked how many drinks did I want. I witnessed many people using other family members drink cards however, when I asked my 24 year old daughter to get a drink for me she was told “next time have your mother come get her own drink” very rudely. To be honest I found my interaction with almost all of the bar tenders to be very unpleasant they were rude and very dismissive to the people of color. I didn’t however notice any problems with the people of non-color using each other cards, or getting multiple drinks at a time. The lines and wait time was extremely long, when you get back to you table with your drink your food is cold. If you stayed at the bar and had a conversation and ordered a drink you were told that you have to wait 15 minutes between drinks or you would be charged to your personal credit card for the drink.  I’d like to provide a tip don’t offer a unlimited drink package and then have issues when the purchaser utilize it. I did not like that the children had to come to the bar to get a beverage, add a section for non-alcohol beverages. Maybe this ship was employees were so unpleasant due to all of the customer friendly employees on the new Nor weigh ship “ it looked better and had more to offer, and family friendly”. I had taken this same vacation last year 2014 and enjoyed it hindsight mostly because I didn’t have a drink package and was paying for each drink maybe however, I invited my entire family all 23 of us and told them they would have a great time and they did not each with their own unpleasant experiences. The hot tubs are always filled and there is only 4 of them very tiny not enough for the amount of people that were on that cruise. Very first day excursions cancelled “enough said”. It would be nice within the announcements to inform your passengers that they will need ID to get back to the ship in some ports and not others, first day Freeport no picture ID requested to return to the ship, second day Nassau stopped asking for picture ID everyone didn’t have it luckily I had mine and was able to vouch for my children. My mother was unable to disembark because she and my niece information was entered incorrectly…tell me how anyone can confuse a 70+ year old with a 20 year old “really”. I paid for ocean view cabin but we couldn’t see the ocean the windows were so dirty! I found the entire guest services to be sloppy the line was so long more time was spent trying to sort out issues then enjoying the vacation. The ventilation in the casino is not good there is so much smoke my eyes burned and teared the entire time I was in there. Overall not a pleasant experience I would suggest searching another cruise if you are planning for a family of 20 or more, especially if you are the one telling you family “you will love it” “ you will have the time of your lie” NOT!!! On the final day which was to be the highlight for our family reunion the weather present a problem with regards to disembarking, once the captain somewhat gave the all clear he was so un-enthusiastic the majority of our family was afraid to get off the ship so we were unable to take the family photo on the beach as planned, he sighed and sounded as if you get off the ship on to the smaller boats for transport you do it at you own risk for first time cruisers this was very frightening and did not provide any confidence in demarking. The camera crew on the ship were awful people in the background of our family photos, with a group as large as ours was the camera man went to another level on the ship to capture the picture but didn’t tell anyone so we were all looking for him and he is on another level snapping pictures while heads were turned, mouths open, family just not prepared, and no direction that is expected from a professional where to stand, how to pose, where to look, just awful.