Big disappointment

Norwegian Prima Cruise Review to Caribbean - Western

jefflibby

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 21

Overall rating:

1.8 out of 5

Verified Review

7 Night Caribbean: Harvest Caye Cozumel & Roatan (Galveston Roundtrip)

Sail date: December 29, 2023

Ship: Norwegian Prima

Cabin type: Suite

Cabin number: 10944

Traveled as: Family (young children)

Reviewed: 9 months ago

Review summary

Very attractive ship with nice cabins and public areas. Service was average to poor. Very hard to get to anyone who would help correct problems. Forget about trying the phone. Food was not very good in main dining rooms and service was poor and servings were small. One of worst cruises we have been on from a service standpoint. Glad they had a nonsmoking casino! Entertainment was overbooked. However bars were plentiful and well stocked and serviced. Offering two free specialty restaurant when you can’t get in is a big disappointment

Embarkation

5 out of 5

Very efficient

Ship experiences

Food and Dining

1 out of 5

Food very average. Specialty restaurants overbooked. Dining rooms overcrowded and noisy with poor staff and cold food.

Onboard Activities

1 out of 5

Pools crowded on sea days. Few open spaces to sit. Long waiting lines for activities.

Entertainment

2 out of 5

Comedians were average. Stage shows sold out. Musicians below average.

Service and Staff

1 out of 5

Room steward was horrible. Bartenders were very accommodating and friendly, even when busy. Waiters were very friendly in specialty restaurants, very inefficient in main dining rooms.

Ship Quality

4 out of 5

Ship design was awesome. Very clean and well maintained.

Cabin / Stateroom

3 out of 5

Size was what was expected and basically comfortable. Cabin services were horrible.