Big disappointment

Norwegian Prima Cruise Review to Caribbean - Western

jefflibby

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 22

Overall rating:

1.8 out of 5

Verified Review

7 Night Caribbean: Harvest Caye Cozumel & Roatan (Galveston Roundtrip)

Sail date: December 29, 2023

Ship: Norwegian Prima

Cabin type: Suite

Cabin number: 10944

Traveled as: Family (young children)

Reviewed: 10 months ago

Review summary

Very attractive ship with nice cabins and public areas. Service was average to poor. Very hard to get to anyone who would help correct problems. Forget about trying the phone. Food was not very good in main dining rooms and service was poor and servings were small. One of worst cruises we have been on from a service standpoint. Glad they had a nonsmoking casino! Entertainment was overbooked. However bars were plentiful and well stocked and serviced. Offering two free specialty restaurant when you can’t get in is a big disappointment

Embarkation

5 out of 5

Very efficient

Ship experiences

Food and Dining

1 out of 5

Food very average. Specialty restaurants overbooked. Dining rooms overcrowded and noisy with poor staff and cold food.

Onboard Activities

1 out of 5

Pools crowded on sea days. Few open spaces to sit. Long waiting lines for activities.

Entertainment

2 out of 5

Comedians were average. Stage shows sold out. Musicians below average.

Service and Staff

1 out of 5

Room steward was horrible. Bartenders were very accommodating and friendly, even when busy. Waiters were very friendly in specialty restaurants, very inefficient in main dining rooms.

Ship Quality

4 out of 5

Ship design was awesome. Very clean and well maintained.

Cabin / Stateroom

3 out of 5

Size was what was expected and basically comfortable. Cabin services were horrible.

Ship tip

Don’t go at prime time

Thumbs up

Ports of call

Galveston, Texas

1 out of 5

Costa Maya (Mahahual), Mexico

1 out of 5

Very limited activity. Very dirty and small areas to shop, food and drinks were a ripoff .

Thumbs Up 0

Harvest Caye, Belize

1 out of 5

Coxen Hole, Roatan, Bay Islands, Honduras

3 out of 5

Cozumel, Mexico

1 out of 5

Docking was too far from activity area. Could have used a shuttle to get to taxis

Thumbs Up 0

Disembarkation

1 out of 5

Waited 2 hours to get off ship. Made to lineup and go in circles to get to luggage area.

10 Comments

ANaprawa 10 months ago

Thanks for sharing feedback

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Jerrec 10 months ago

I sailed on the Prima last year and had quite the opposite experience. The food and service in the main dining room was excellent. I was fortunate to have the same server most nights and he did a great job. Also no issue with speciality restaurants. If you try and book on board you are months too late. NCL opens reservations 120 days out, book early and you’ll get what you want.

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Gwbigdog 10 months ago

Oops sorry 😞 thanks

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bubbles60 10 months ago

We had a great experience on the Prima. The food was fabulous. Sorry you did not have a good time.

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donald1lane 10 months ago

I am so glad to say that my Prima experience was nothing like his. Food was amazing all over the ship with no problems making reservations for specialty restaurants when they came available to book. We ate at all the specialty restaurants and they were all amazing. The food in the main dining room was always excellent. Service was upstanding from our room steward to the restaurant staff.

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javawoody 10 months ago

Appreciate your comments

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pjweth 10 months ago

I'm trying to figure out if they got into the specialty restaurants or not he said the surface was pretty good but above he said it was too crowded couldn't get in.

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Christmas2023 10 months ago

Norwegian prima ,poor cruise experience. Overcrowded,food was horrible,understaffed

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Niavlys 10 months ago

... At least your embarkation went well... 😂😂😂

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cruising2004 10 months ago

Wow! Can this ship, service, and ports really be that bad?

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Other reviews of this sailing

The Prima was fun ship, but the layout was confusing. Hard to get around the ship. Too many doors and walls. The gym was small and the dining areas was small as well. I didn’t get the drink package because I didn’t feel like the cost was not worth it.

Worst Ever