customer service was lacking

Item: Norwegian Pearl
Rating: 2.8
Author: thricej

Norwegian Pearl Cruise Review to Canada, New England, New York

thricej

Contributor Level: Deck Hand

Cruises: 7+ cruises

Review: 1

Helpful Votes: 17

Overall rating:

2.8 out of 5

Verified Review

7 Night Canada & New England (Boston To Quebec City)

Sail date: September 01, 2023

Ship: Norwegian Pearl

Cabin type: Oceanview

Cabin number: 4580

Traveled as: Couple

Reviewed: 9 months ago

Review summary

This was a mediocre cruise ship and experience, the ports of call were lovely and we had a nice time in ports, the ships food left much to be desired, cold food mostly, never to the right temp and lacked flavor. The crew serving doesn't understand the speciality food nor how to serve it, we are foodies, my spouse a chef so we have higher expectations then most but this is not decent food .

Embarkation

5 out of 5

easy and efficient

Ship experiences

Food and Dining

2 out of 5

low selection of quality beverages, ship ran out of IPA and only had one choice, no ambers, stouts or beer varieties, same with wine, limited choices that we included in the package of quality

Onboard Activities

1 out of 5

Theresa was very little entertainment, the show quality was corny at best and the same musicians over an over, got redundant very quickly

Entertainment

1 out of 5

only one performer stood out, the comedian was good but only one show and limited choice

Service and Staff

1 out of 5

The Internet cafe manager was discriminatory and rude and the ship didn't address the issue, never followed up with me and they were dismissive

Ship Quality

3 out of 5

Windows were flithy and hadn't been clean, never saw crews out washing windows or anything else, ship needs a refresh

Cabin / Stateroom

4 out of 5

location was good, noise is limited. other than on days in ports, struggled getting the crew to let us get to our room with ease, space between bed and table is too tight making it hard to get in/out of bed