North To Alaska

Norwegian Pearl Cruise Review to Alaska - Inside Passage

ThomasL3

Contributor Level: Deck Hand

Cruises: 7+ cruises

Reviews: 0

Helpful Votes: 38

Overall rating:

3 out of 5

Verified Review

7 Night Alaska & Glacier Bay (Seattle Roundtrip)

Sail date: May 29, 2011

Ship: Norwegian Pearl

Cabin type: Inside

Traveled as: Singles/Friends

Reviewed: 13 years ago

Review summary

After more than 12 cruises, I found NCL to be a complete letdown. My group was open to Freestyle dining but found out after boarding that it was impossible to book a table without first standing in line and then getting a buzzer to alert you when the table was ready. This was very difficult for a larger group; and didn't help that the crew staff constantly pushed you to go to the more reservation-friendly Specialty Dining restaurants - which cost additional. These are nice as a special event on other lines; not an everyday occurance as NCL hopes. The prices on NCL seemed higher, too. From drinks to seminars to charging for a pass to the Spa where most lines would allow free access to sauna or steam rooms, NCL seems to "nickel and dime" passengers at every turn. The Pearl itself was nice, although surprised at the limited amount of adult only space. For example, there are no adult-only pools or lounges; and although I enjoy being around children, this seemed to be especially evident on this ship.

Ship experiences

Food and Dining

1 out of 5

The food was okay but not spectacular. The wait staff was horrible. On one occasion, our waiter in the Summer Palace dining room had to refer to a hand-written note to remember what the nightly special was.

Entertainment

3 out of 5

Typical cruise ship production shows - which I enjoy. Other enetertainment was okay.

Service and Staff

1 out of 5

The wait staff was spotty. Room stewards were great. Wine steward was either not available or did not exist, our waiter didn't seem to understand the question when we asked for one. The cruise staff was invisible - rarely saw Julie the cruise director and when we did, she appeared to have no personality. The rest of the cruise staff were neither visible or very helpful when they were. One one occasion, one of the staff giving a port shopping lecture was downright mean to the audience. I think he intended to be sarcastically funny but it came off as rude and uncaring.

Ship Quality

3 out of 5

It took at least two days to get used to the ship. It was actually difficult to find the two main dining rooms.

Cabin / Stateroom

1 out of 5

I had an inside cabin but it was exceptionally small. However, the bathrooms were bigger than previous ships I had been on and I enjoyed that. Did I enjoy it enough to have given up that space in the room...? Not sure.