Overall, very nice experience. One major pick up that I feel was absolutely not

Item: Norwegian Joy
Rating: 4.4
Author: Williamobrien

Norwegian Joy Cruise Review to Bermuda

Williamobrien

Contributor Level: Deck Hand

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 16

Overall rating:

4.4 out of 5

7 Night Bermuda & Atlantic Coast (New York Roundtrip)

Sail date: August 07, 2022

Ship: Norwegian Joy

Cabin type: Suite

Cabin number: 12527

Traveled as: Large Group

Reviewed: 1 year ago

Review summary

Overall, my experience was very good. However, the desserts were very strange food was not as expected to be my experience on celebrity was actually better, and my epic disappointment with finding chunks of broken glass from a plate on my dinner, and the overwhelming nervousness and stress of wondering if I consumed anything that would cut me up from the inside and I just feel it was not addressed properly

Embarkation

5 out of 5

Very smooth

Ship experiences

Food and Dining

3 out of 5

Not what I expected very nice, however, had a major situation when consuming a meal, and there were chunks of ceramic plate from the dishes, broken in my meal, and I reported it to the maître d’, and I do not feel the magnitude and the depth of what could have happened was addressed at all, it was handled very nonchalantly, and I was constantly nervous from that point forward for me and the group of people I was with in the event of consumption of glass from the plate .

The Private Room at Taste

1 out of 5

Frightening experience when you go to eat your meal and you don’t expect to have ceramic plate on your dish. That was what I experienced that I notify the maître d’, and it was not handled well.

Onboard Activities

5 out of 5

Miniature golf, go karts overall a lot of fun

Casino

1 out of 5

This is where I experienced having several chunks of ceramic plate that were obviously broken at some point in the kitchen that landed on my meal, one way or another, and when I addressed it, it was not handled the way I expected it to be not at all and I am still disappointing to this day of the way they didn’t address it Everyone in my party was concerned for me personally, as well as themselves, potentially consuming a piece of glass because we were eating at the same time lord knows what could have happened in the event that I did consume a piece of the ceramic plates that were broken in the kitchen.

Mini Golf

5 out of 5

Small but a lot of fun

Entertainment

5 out of 5

Excellent

Race Track

5 out of 5

I’m impressed how fast those little cars go

Service and Staff

3 out of 5

Overall very decent experience, not as attentive, a celebrity cruise