Poor service

Item: Norwegian Joy
Rating: 2.9
Author: DeniseL17414132

Norwegian Joy Cruise Review to Canada, New England, New York

DeniseL17414132

Contributor Level: Purser

40 Days Till Next Cruise

Cruises: 7+ cruises

Review: 1

Helpful Votes: 8

Overall rating:

2.9 out of 5

7 Night Canada & New England (New York Roundtrip)

Sail date: September 16, 2022

Ship: Norwegian Joy

Cabin type: Suite

Cabin number: 14509

Traveled as: Singles/Friends

Reviewed: 2 years ago

Review summary

Service is everything! NCL needs to step up their service. Poor service . I’d rather spend a little extra to get the service and attentiveness towards myself . Staff was disappointing. This was my 16th cruise and by far the worst cruise I’ve been on

Embarkation

3 out of 5

Okay , confusing at manhattan port

Ship experiences

Food and Dining

2 out of 5

Food was average , nothing special to write home about

Onboard Activities

2 out of 5

Footloose was good show . Elements was a joke , get ready to go to sleep. So boring !

Entertainment

2 out of 5

Elements show was quite boring .

Service and Staff

2 out of 5

Upper management sucks ! We had a concierge, we called him 3 times , he did not return our calls , he did not help us with booking our shows or specialty dining

Ship Quality

3 out of 5

Ship was clean

Cabin / Stateroom

3 out of 5

Suite was nice