Not so great

Item: Norwegian Joy
Rating: 3.4
Author: sssailors

Norwegian Joy Cruise Review to Alaska - Inside Passage

sssailors

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 5

Overall rating:

3.4 out of 5

7 Night Alaska With Inside Passage (Seattle Roundtrip)

Sail date: June 08, 2019

Ship: Norwegian Joy

Cabin type: Balcony

Cabin number: 10948

Traveled as: Couple

Reviewed: 5 years ago

Review summary

Booked airline flight thru NCL, flight to Seattle was cancelled. Tried to call NCL number and was on hold for 28 minutes. We finally got rerouted and made the ship but our luggage did not. The NCL airport staff was not helpful at all, neither was the customer service people on the phone.

Embarkation

3 out of 5

Ship experiences

Food and Dining

3 out of 5

Most food was not served hot. Service was sometimes slow. Food was good but not great.

Onboard Activities

5 out of 5

NA did not use

Entertainment

4 out of 5

Shows were very good. Piano player in warehouse was fun.

Service and Staff

3 out of 5

Service in dining rooms were slow. Waiters were friendly . Cabin steward was friendly and helpful

Ship Quality

4 out of 5

Cabin / Stateroom

4 out of 5

Cabin was fine , average for most cruise ships.

Ports of call

Ketchikan, Alaska

3 out of 5

We did an off ship tour, not great. Visited Ketchikan before and it’s a fun place .

Thumbs Up 2

Juneau, Alaska

2 out of 5

Did ship tour and spent two and a half hours at glacier. Way too much time there and had no time in town. Did not have enough time in this port.

Thumbs Up 2

SCENIC GLACIER CRUISING

4 out of 5

Icy Strait Point (Hoonah), Alaska

3 out of 5

Did ship tour to watch whales. Not much at port to do.

Thumbs Up 1

Disembarkation

3 out of 5

We did port valet and had to be off ship before 8 o’clock. Didn’t understand why we had to debark so early.

3 Comments

DRR24 5 years ago

NCL seems to drop the ball a lot when things go wrong.

Thumbs Up 0

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DebandMarkC 5 years ago

Never fly in the day of your cruise too many chances of everything going south. I hope you eventually got your luggage back.

Thumbs Up 1

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CruzeFan 5 years ago

It’s always a good idea to arrive at least a day or two before your cruise leaves. This allows for flight delays and there are usually great things to see and do at the departure port city. I also see you mentioned not enough time in a couple of ports. The 7 day Roundtrip itineraries almost always have shorter port times than the one-way itineraries.

Thumbs Up 1

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