Not so great

Norwegian Joy Cruise Review to Alaska - Inside Passage

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Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 5

Overall rating:

3.4 out of 5

Norwegian Joy

7 Night Alaska With Inside Passage (Seattle Roundtrip)

Sail date: June 08, 2019

Ship: Norwegian Joy

Cabin type: Balcony

Cabin number: 10948

Traveled as: Couple

Reviewed: 5 years ago

Review summary

Booked airline flight thru NCL, flight to Seattle was cancelled. Tried to call NCL number and was on hold for 28 minutes. We finally got rerouted and made the ship but our luggage did not. The NCL airport staff was not helpful at all, neither was the customer service people on the phone.

Embarkation

3 out of 5

Ship experiences

Food and Dining

3 out of 5

Most food was not served hot. Service was sometimes slow. Food was good but not great.

Onboard Activities

5 out of 5

NA did not use

Entertainment

4 out of 5

Shows were very good. Piano player in warehouse was fun.

Service and Staff

3 out of 5

Service in dining rooms were slow. Waiters were friendly . Cabin steward was friendly and helpful

Ship Quality

4 out of 5

Cabin / Stateroom

4 out of 5

Cabin was fine , average for most cruise ships.

Ports of call

Ketchikan, Alaska

3 out of 5

We did an off ship tour, not great. Visited Ketchikan before and it’s a fun place .

Juneau, Alaska

2 out of 5

Did ship tour and spent two and a half hours at glacier. Way too much time there and had no time in town. Did not have enough time in this port.

SCENIC GLACIER CRUISING

4 out of 5

Icy Strait Point (Hoonah), Alaska

3 out of 5

Did ship tour to watch whales. Not much at port to do.

Disembarkation

3 out of 5

We did port valet and had to be off ship before 8 o’clock. Didn’t understand why we had to debark so early.

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