I will not go with Norwegian again!

Item: Norwegian Jewel
Rating: 1
Author: Spayne5

Norwegian Jewel Cruise Review to Alaska - Gulf of Alaska

Spayne5

Contributor Level: Deck Hand

Cruises: 1 cruise (first)

Review: 1

Helpful Votes: 9

Overall rating:

1 out of 5

7 Night Alaska Glacier Bay Northbound (Vancouver To Seward)

Sail date: June 12, 2023

Ship: Norwegian Jewel

Cabin type: Oceanview

Cabin number: 5060

Traveled as: Couple

Reviewed: 1 year ago

Review summary

When making the reservation, we also had NCL make our flight itinerary. We were never given the option to fly to Vancouver the day before the sailing date. This is suggested in the information that we received from NCL. We were to fly in the same day, with only a few hours to spare. Because of a lightning strike on the runway at the airport, we missed the connecting flight to Vancouver. After several attempts to get to Vancouver, and were willing to pay our way, we were told that we could not board the ship in the next port. That the Captain would not let us board, and that we would have to cancel the trip. This was to be our 40th Anniversary trip. We were totally heart broken. When talking to agents after finding this out, all they would say is "I'm sorry". Something about the "Jones ACT". We now have to file for insurance for not going on this trip and hopefully get this money back. I don't want to hear "I'm sorry" anymore. I would like to have gotten some help. I still need to find out how to get refunded for the excursions that we booked and couldn't go on. We were very must looking forward to this trip, and it was taken from us. Because of this, we will doubtfully consider booking with NCL again. I guess that if everything goes right and you make the cruise, then it might be OK. But if anything goes wrong, all you will get from Norwegian is "I'm Sorry. You need to file a claim with travel insurance".

Embarkation

1 out of 5

We were not allowed to board.

Ship experiences

Food and Dining

1 out of 5

Onboard Activities

1 out of 5

Entertainment

1 out of 5

Service and Staff

1 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

1 out of 5

Disembarkation

1 out of 5

Because we were not able to make our connecting flight, we were not allowed to board the ship at the next port. We are thinking that since we could not get on at the original port, they sold our reservation to someone else. They already had our money, so why not!

10 Comments

Ladyjunecliff 1 year ago

OMG, what a nightmare for your special celebration. We book day before flight and even then, i feel like nail biting! I book it myself.

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YYCnoobie 1 year ago

This sucks :-( I’ve heard over and over again that booking flights with NCL is a bad idea. It’s apparently an entirely different company. Not a nice way for you to find out though…

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mckey70hotmailcom 1 year ago

It’s up to you to call and tell them you want to fly in a day or two earlier. Norwegian gives a credit to fly in earlier or later. That’s on you for choosing to fly in the day of the cruise.

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Gwbigdog 1 year ago

Oops sorry 😞 thanks

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AuntPinkie 1 year ago

Sorry this happened. Thanks for the warning.

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Lamayne66 1 year ago

Sorry for your experience

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javawoody 1 year ago

Never book flights with the cruise line. They will not help if problems arise, and always arrive the day before

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Dumfy75 1 year ago

Did you ask if you could fly in the day before? When we’ve booked flights with them we asked at the time of booking and got flights the day before no problem. And we also always take out travel insurance too, hope you get your money back!

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Carnivalfoodie 1 year ago

How disappointing. I’m sorry you experienced this

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karlgrgurich 1 year ago

How upsetting. Unfortunately the Jones act is a common issue, but still…..nonsensical, and outdated. I would think your excursion money should be refunded to your credit card if that is how you paid for them. Not being allowed to fly in the day before is shameful. I wouldn’t use NCL either.

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