April 2016 Mexico

Norwegian Jewel Cruise Review to Mexico


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 14

Overall Rating:

4.0 out of 5
Verified Review
7 Night Mexican Riviera (Los Angeles Roundtrip)
Sail Date: April 17, 2016
Ship: Norwegian Jewel
Cabin Type: Inside
Cabin Number: 5555
Traveled As: Couple
Reviewed: 1 year ago

Overall, we would rate the cruise as 4 of 5 stars. We had a very small interior room, but we really liked the shower. The toilet was at a strange angle, you had to sit sideways on it without jamming your knees in the wall. Our room steward did not understand English very well and didn't stock the room with beach towels, sodas, or liquor. The entertainment was the best we had ever seen on a cruise ship. We purchased the dining package and had a somewhat disappointing experience. The food at Cagney's and Le Bistro was cold. The ship could use a dedicated adult section-the adult pool was 10 feet from the kids pool. The elevators were horrible. It was difficult to know which direction they were going and with 4 elevators abreast, it was hard to get in one without the doors closing on you. Most cruise ships utilize a 1 bell for up and 2 bells for down system, which makes it very easy to understand. Check in and self disembark was very good. Charging for room service is a little extreme. Norwegian is the only cruise ship we have been on that does this (5 cruise lines).

Food and Dining

5 out of 5

Onboard Activities

5 out of 5

Entertainment

5 out of 5
Excellent! Best we've seen on a cruise ship.

Service and Staff

3 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

1 out of 5
Wow, this was the smallest room we've EVER been assigned. For example, one side of the room had less than 10 inches between bed and wall. However with the hanging bunk bed this meant you had even less shoulder/head room to get around. Also, the other side of bed was totally blocked by a table and chair! Should be a safety issue!!
1 out of 5
Lack of any seating areas for embark/disembark
5 out of 5
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