Almost, almost perfect cruise experience

Norwegian Jewel Cruise Review to Mexico

Experience: 7+ cruises
Review: 1
Helpful Votes: 8

Overall Rating:

5 out of 5
Verified Review
7 Night Mexican Riviera (Los Angeles Roundtrip)
Sail Date: April 03, 2016
Ship: Norwegian Jewel
Cabin Type: Balcony
Cabin Number: 9086
Traveled As: Family (older children)
Reviewed: 2 years ago

lots of positives:
- Ship condition
- Dining quality and options
- Staff friendliness
- Great on-board entertainment

Needs improvement:
- Quality of rollaway bed in balcony room - very hard surface and falling apart in the middle of the night

- Pool cleaning: asked to remove dead insects from the pool, request was never cared for
- Accuracy of room charges: used 1 bottle of water and was charged for 3. $6.50 for a liter of bottled water is too expensive. Charges were adjusted properly though.
- Had few issues locating room steward when service was not performed in the timely manner.

Food and Dining

5 out of 5

Onboard Activities

5 out of 5


5 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

3 out of 5
Rollaway bed was too hard and would fall apart.

Ship Tip

Make special dining reservation early. French, Tepanyaki and Brazilian are a must!

5 out of 5
get there early for best parking
5 out of 5
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