Norwegian Jewel Cruise Review to Mexico

Contributor Level: Purser

7+ cruises


Helpful Votes

5 out of 5

Almost, almost perfect cruise experience

Sail Date: April 03, 2016

Reviewed: 1 year ago

Traveled As: Family (older children)

Room Type: Balcony

lots of positives:
- Ship condition
- Dining quality and options
- Staff friendliness
- Great on-board entertainment

Needs improvement:
- Quality of rollaway bed in balcony room - very hard surface and falling apart in the middle of the night

- Pool cleaning: asked to remove dead insects from the pool, request was never cared for
- Accuracy of room charges: used 1 bottle of water and was charged for 3. $6.50 for a liter of bottled water is too expensive. Charges were adjusted properly though.
- Had few issues locating room steward when service was not performed in the timely manner.

Cabin / Stateroom
Rollaway bed was too hard and would fall apart.
Embarkation and Disembarkation
Ship Quality
Destinations and Excursions
Onboard Activities
Service and Staff
Food and Dining


Make special dining reservation early. French, Tepanyaki and Brazilian are a must!

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