Norwegian Jewel Cruise Review to Mexico

Contributor Level: Purser

2-3 cruises


Helpful Vote

3 out of 5

NCL needs some work on their software

Sail Date: February 07, 2016

Reviewed: 1 year ago

Traveled As: Large Group

Room Type: Suite

First thing wrong,  Our luggage tags were mailed to the wrong address, and the wrong person.  


2nd thing the cards issued were wrong and it took them 9 tries to get it right, causing all kinds of embarassment in bars and restaurants.  Not being able to get on your floor or in your room.  I thought the butler did a great job but the consier was worthless.  Messed up dinner reservations and the did not book getting off the ship, had to do it ourselves.  

Did not get a tour of the boat he was nowhere to be found.


Each time we got new cards they were wrong still  and had to issue all four cards to the room instead of just fixing the card that was wrong.   This is just bad.  


Cabin / Stateroom this is good for a small family but not for couples traveling together. Would not book the Haven again.
Ship Quality
Onboard Activities
Service and Staff
Food and Dining


Nice boat great staff

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