Family Oriented

Norwegian Jewel Cruise Review to Mexico
Experience: 7+ cruises
Review: 1
Helpful Votes: 5

Overall Rating:

3 out of 5
Verified Review
Norwegian Jewel

7 Night Mexican Riviera (Los Angeles Roundtrip)

Sail Date: November 15, 2015

Ship: Norwegian Jewel

Cabin Type: Suite

Cabin Number: 11102

Traveled As: Couple

Reviewed: 3 years ago

Review Summary

We are experienced cruisers. This is our first on Norwegian since company changed its name from Norwegian Caribbean; and, our first experience with "Free Style" cruising. 


There were many families on board and even a gentleman who brought his very small dog who looked more like a pet than a service animal. We had three meals at the speciality restaurants: Moderno, le Bistro, Cagney's. Only le Bistro met our dining standards as the equal or better than the main dining rooms. Of those two, Azura met our standards. All dining rooms are attractive, but very noisy and slow, considered adequate, but less than expected for the additional cost incurred. The best, by far, was O'Sheehans, complimentary, open 24 hours, with a limited menu and adequate, but slow service. 


Cabin service was good, but not special. We had cold or tepid bath water during the entire cruise. Our cabin, a mini-suite, was clean, but we had to request a second robe upon arrival. Our personal request for a rubber bath mat for the tile floor took 4 days to arrive and then only after many reminders. 


Most of the trouble with Service seemed to be difficulty understanding English, even at the Services Desk.  The line there was always long except for late hours at night. There was no TV channel to check one's billing statement. We are still trying, after 7 days from debarkation, to find out what a $200 pending item on our credit card means since the last statement on the day of debarkation was $0.00. Worse, there is NO telephone number or email address on the website to contact Norwegian Customer Relations  directly. We got a customer service telephone number from our travel agent. 


The ship was beautiful, the itinerary good, but not worth the inconvenience of a plane trip. We were told there were over a hundred children on board. Fine for families, but not for seniors who choose a cruise for relaxation and good service.


Thus, free style on Norwegian did not impress us to book it again. 




Ship Experiences

Food and Dining

3 out of 5
Needs improvement, especially service, but food is not better in the speciality venues over the main dining room

Onboard Activities

We do not participate. Too crowded.


3 out of 5
We did not go to every show.

Children's Programs

Not applicable.

Service and Staff

3 out of 5
Only a few understood English well enough to give good service.

Ship Quality

5 out of 5

Cabin / Stateroom

3 out of 5
Clean and well appointed. Too small for a king size bed. Less than 18" to open the closet doors next to the bed. Mattress gave us both a back ache. Bath very nice except no 'hot' water at any time throughout the cruise. Balcony had white flake-like paint chips all over the floor. Balcony very very small even for a couple.

Ship Tip

Two suggestions: 1. An in-cabin TV channel to review billing statements. 2. Website needs a Customer Service telephone number and an email address for cruisers to address statement items and answer questions.

Ports Of Call

San Pedro (Los Angeles), California

5 out of 5

Cabo San Lucas, Mexico

5 out of 5

Mazatlan, Mexico

5 out of 5

Puerto Vallarta, Mexico

5 out of 5
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