Service & food were very subpar for a cruise

Norwegian Jewel Cruise Review to Mexico
Experience: 7+ cruises
Review: 1
Helpful Votes: 6

Overall Rating:

2 out of 5
Verified Review
Norwegian Jewel

7 Night Mexican Riviera (Los Angeles Roundtrip)

Sail Date: November 01, 2015

Ship: Norwegian Jewel

Cabin Type: Suite

Cabin Number: 11074

Traveled As: Couple

Reviewed: 3 years ago

Review Summary

We had the "Ultimate Beverage Package". It was difficult to get service for a drink without going to a bar. At one point we sat around the pool for 2 1/2 hours without a single server coming by as glasses & plates were stacking up around us. The first 3 days the food on board was poor to average at best. Every guest we talked to readily agreed with us. In fairness it did get better as the cruise went on.

It took 10 hours to receive our luggage. We arrived at the port at 10 am. as selected online a month in advance. We couldn't change for the pool or dinner, unpack & settle in, nothing . We finally got our luggage at 8 pm that night. Every inquiry was met with total apathy. When we did get our luggage 1 piece was missing and we had to go to guest services to get it. One guest we met Boarded at 3 pm & had luggage by 4 pm. Unfathomable how this could happen.

Ship Experiences

Food and Dining

3 out of 5
first 3 day food was Below standard for our other cruises we took. It did get better as the week went on

Onboard Activities

3 out of 5


3 out of 5

Children's Programs

3 out of 5

Service and Staff

1 out of 5
Our room service was substandard. At one point we had to ask for our room to be vacuumed for sand on the floor

Ship Quality

3 out of 5

Cabin / Stateroom

5 out of 5

Ports Of Call

San Pedro (Los Angeles), California

5 out of 5

Cabo San Lucas, Mexico

5 out of 5

Mazatlan, Mexico

5 out of 5

Puerto Vallarta, Mexico

5 out of 5
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