Norwegian Jewel - The Haven

Norwegian Jewel Cruise Review to Caribbean - Western

Experience: 7+ cruises
Review: 1
Helpful Vote: 1

Overall Rating:

4 out of 5
Norwegian Jewel
7 Night Western Caribbean (Houston Roundtrip)
Sail Date: February 21, 2015
Ship: Norwegian Jewel
Cabin Type: Suite
Traveled As: Family (young children)
Reviewed: 3 years ago

Embarkation – quick, easy, priority embarkation for Haven guests

Haven Experience – as background, we booked a two-bedroom suite last July for five of us girls.  The prices dropped SIGNIFICANTLY and included all the great perks within a few weeks of sailing. Oh well! We all know how that works. For anyone who has the flexibility to wait – you cannot beat the current fares on the Haven right now.

Room Steward “Alex” – OK, not great.Our second time in a suite and both times we had “lack-luster” room stewards.Kind of strange.

Butler “Erlindo” – good

Concierge “Florentina” – good

Haven Attendant “Jon” – outstanding.Took care of the Haven from sun up to late afternoon.Always had a smile on his face and the five of us loved his “copy that” and “happy” responses to all requests.He’s a keeper!

Mini gym – recumbent bicycle and treadmill.Great for me, since I cycle each morning.Deck 15 (only accessible from the Haven I think) provided the perfect spot for my stretching and core building exercises so I never had to fight the gym crowds.

Food –

Specialty restaurants

Teppanyaki – excellent, great quality and huge quantity.Chef was very entertaining

La Cuchina – excellent salmon, pasta carbonara – friendly service

Moderno – very good food, but extremely slow service.After 1.5 hours – decided to quit

Complimentary  dining

Azura – nice casual atmosphere.Fair service and fair food

Tzar’s – beautiful atmosphere.Fair service and fair food

O’Sheehans – nice casual atmosphere – good for people watching.Fair service and fair food.

Buffet – nicely laid out with a great selection that should meet anyone’s needs.Only ate there for lunch.


“Band on the Run” – good, not great

Comedian - OK

Russian Couple – AWESOME!

Cirque – AWESOME!

Splash Academy – We had my 8-yr old granddaughter with us.  She loved Splash Academy.  They put a Circus production on the last sea day.  It was great!


Cozumel – Fury Snorkel & Beach tour – GREAT!!! Snorkeling was good and the beach time with all the large water toys was great for all ages.

Banana Coast – Tranquility Bay was awesome.Quiet, serene, excellent massage ($45 for an hour).The name fits – enjoyed a beautiful day there.

Overall – a very nice cruise.   I’m a freestyle fan and really enjoyed the relaxation.

Food and Dining

3 out of 5
Specialty restaurants were great. Complimentary dining was OK.

Onboard Activities

3 out of 5
Something was offered for everyone. We were primarily looking for relaxation though.


5 out of 5
Definitely the best entertainment I've seen in a while. The Russian couple and the Cirque show were both fantastic.

Children's Programs

5 out of 5
We couldn't get my 8-year old granddaughter out of Splash Academy. If it was open, she was there.

Service and Staff

5 out of 5
Jon, who took care of us in the Haven was fantastic. Overall, the crew was great, with a few exceptions.

Ship Quality

5 out of 5
Jewel-class ships are my favorit. Good size with something for everyone.

Cabin / Stateroom

5 out of 5
Beautiful 2-bedroom suite with a master bath to die for! The shower and tub overlooked the water.

Ship Tip

If you want to get away -head to the Thermal Suite. It is so relaxing and rejuvenating. Also - with full shower facilities and hair dryers, it's a great alternative when several folks need to get ready for meals.

5 out of 5
Easy in and out. Beware, though, the port is far from either airport, so transfers are expensive.
5 out of 5
Nice port with something for everyone. Panchos backyard restaurant and market is a favorite.
3 out of 5
Good diving, but not much else.
5 out of 5
Head to Tranquility Bay for a beautiful, relaxing experience.
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