Norwegian Jewel Cruise Review to Caribbean - Western

Contributor Level: Purser

7+ cruises


Helpful Votes

4 out of 5

Excellent customer service

Sail Date: March 23, 2014

Reviewed: 3 years ago

Traveled As: Large Group

Room Type: Inside

This ship needs a remodel, i.e. the carpet in our room was dirty looking, the deck chairs are worn and some in disrepair, etc..  The staff on this ship is however, is second to none.  They provide a level of customer service that is hard to find in these times.  In all areas, customer service, wait staff, cabin stewards, they all go out of there way to be sure you are happy and have everything you need in order for you vacation to be an exceptional experience.

Ship Quality
in need of remodeling and updating
Food and Dining
very happy with food provided
Cabin / Stateroom
carpet was not clean
Service and Staff
i have always found NCL to provide top notch entertainment for all ages
Children's Programs
if your children wanted to participate and make friends, the opportunities were there at all age levels
Onboard Activities
a wide range of activities to appeal to all tastes and age level
Destinations and Excursions
our destinations were part of why we chose this cruise and the excursion choices were excellent
New Orleans, Louisiana
we spent the day before departure and the day of disembarkation enjoying New Orleans. It is a small enough city to enjoy the French Quarters from any location near the port
Cozumel, Mexico
has become so touristy
Belize City, Belize
loved the cave tubing excursion
Coxen Hole, Roatan, Bay Islands, Honduras
loved our zip line and beach break excursion
Costa Maya (Mahahual), Mexico
due to weather, we were not able to get into port and had to cancel this port

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