Excellent customer service

Norwegian Jewel Cruise Review to Caribbean - Western


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 8

Overall Rating:

4.0 out of 5
Verified Review
7 Night Western Caribbean (New Orleans Roundtrip)
Sail Date: March 23, 2014
Ship: Norwegian Jewel
Cabin Type: Inside
Cabin Number: 9575
Traveled As: Large Group
Reviewed: 3 years ago

This ship needs a remodel, i.e. the carpet in our room was dirty looking, the deck chairs are worn and some in disrepair, etc..  The staff on this ship is however, is second to none.  They provide a level of customer service that is hard to find in these times.  In all areas, customer service, wait staff, cabin stewards, they all go out of there way to be sure you are happy and have everything you need in order for you vacation to be an exceptional experience.

Food and Dining

5 out of 5
very happy with food provided

Onboard Activities

5 out of 5
a wide range of activities to appeal to all tastes and age level

Entertainment

5 out of 5
i have always found NCL to provide top notch entertainment for all ages

Children's Programs

5 out of 5
if your children wanted to participate and make friends, the opportunities were there at all age levels

Service and Staff

5 out of 5
exceptional

Ship Quality

3 out of 5
in need of remodeling and updating

Cabin / Stateroom

3 out of 5
carpet was not clean
5 out of 5
we spent the day before departure and the day of disembarkation enjoying New Orleans. It is a small enough city to enjoy the French Quarters from any location near the port
3 out of 5
has become so touristy
5 out of 5
loved the cave tubing excursion
5 out of 5
loved our zip line and beach break excursion
1 out of 5
due to weather, we were not able to get into port and had to cancel this port
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