Understaffed

Norwegian Jewel Cruise Review to Caribbean - Western


Contributor Level: Purser
Experience: 4-6 cruises
Review: 1
Helpful Votes: 0

Overall Rating:

2.0 out of 5
Verified Review
7 Night Western Caribbean (New Orleans Roundtrip)
Sail Date: March 02, 2014
Ship: Norwegian Jewel
Cabin Type: Balcony
Cabin Number: 9132
Traveled As: Large Group
Reviewed: 3 years ago

Dining room service was slow and food was lackluster.  Went to the paid resturaunts and the entree didn't arrive for an hour and a half.  Every time I turned around it seemed that Norwegian had another charge.  By the end of the week the cruise cost almost as much as a Disney cruise with roughly half of the service quality.  Probably won't return.

Food and Dining

1 out of 5
Slow service. Boat seemed understaffed. Automatic tips are not OK.

Onboard Activities

3 out of 5

Entertainment

5 out of 5

Children's Programs

5 out of 5
Splash academy was the shining star of the trip. Great staff and programs.

Service and Staff

3 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5

Ship Tip

Freestyle cruising really means "free range". The service and food in the dining rooms was obviously meant to push you to the pay as you go resturaunts. Then those were slow too. Splash Academy was outstanding though!

5 out of 5
5 out of 5
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