Wonderful experience

Norwegian Jade Cruise Review to Transatlantic

Cruises: 2-3 cruises
Review: 1
Helpful Votes: 9

Overall rating:

3.8 out of 5
Norwegian Jade

13 Night Transatlantic Eastbound (Miami To Southampton)

Sail date: April 21, 2018

Ship: Norwegian Jade

Cabin type: Balcony

Cabin number: 10626

Traveled as: Singles/Friends

Reviewed: 6 years ago

Review summary

The personnel on board this ship or what made this cruise an extraordinary experience. Almost every person we met went above and beyond expectation. We were made to feel special. I expect that we were not the only ones!

Embarkation

4 out of 5
The splitting up of groups to board at various assigned times worked wonderfully.

Ship experiences

Food and Dining

4 out of 5
The specialty restaurants, Le Bistro and Cagney‘s Steakhouse, served extraordinary food. Everything we ordered at Le Bistro was wonderful and the service we received was incredible. The steaks at Cagney’s was so tender that it could be cut with a butter knife. The sides served with those steaks were less than great in both size and quality. Nevertheless, we would go back because the steaks were that good. The Grand Pacific dining room served a wide variety of mostly good food but the service was excellent. If your entrée did not meet your specifications, servers were very happy to quickly provide you with a replacement.

Onboard Activities

3 out of 5

Entertainment

3 out of 5
Although the performers were good singers and dancers, the performances themselves were cheesy.

Service and Staff

4 out of 5
We received superior service from nearly all bartenders, wait staff, and maitre ‘ds. I can only speak to the service provided by the steward assigned to our cabin and ours left a lot to be desired. In prior cruising, I became accustomed to rooms stewards being something akin to magical ninjas who knew when you were out of your room and had it made up before you came back. That did not happen on this cruise for our room. We repeatedly had to wait outside while our room was being cleaned and made up. We had to repeatedly request additional towels. In the 13 days we were on board, our steward never learned our schedules or preferences. That was disappointing.

Ship Quality

4 out of 5
The ship was beautiful and appeared quite clean.

Cabin / Stateroom

4 out of 5
Our room was adequate in size for a cruise ship. It was perfectly acceptable to us. The beds were comfortable. The bathrooms are those small, are well laid out. There’s plenty of storage space.

Ports of call

Miami, Florida

4 out of 5

Ponta Delgada, Azores

4 out of 5

Brest, France

4 out of 5

Portland (Weymouth), England, UK

4 out of 5

Le Havre (Paris), France

4 out of 5

Southampton (London), England

4 out of 5

Disembarkation

3 out of 5
All was smooth except that far too many groups were called at the same time making the process far longer than it needed to be.
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