Disappointed

Norwegian Jade Cruise Review to Caribbean - Western

Cruises: 7+ cruises
Review: 1
Helpful Votes: 14

Overall rating:

2 out of 5
Verified Review
Norwegian Jade

7 Night Western Caribbean (Tampa Roundtrip)

Sail date: April 09, 2017

Ship: Norwegian Jade

Cabin type: Suite

Cabin number: 11032

Traveled as: Family (older children)

Reviewed: 3 years ago

Review summary

We were really excited to sail on Norwegian.  We have cruised many times on different ships and were quite disappointed.  The ship was extremely crowded - worse than any ship I've ever been on.  There was never room around the pool.  Lounge areas were usually full. The game rooms were full. We had a hard time just finding a place to sit and talk or play games.  So, sadly we spent a lot of time in our room.  Additionally, one of our favorite parts of cruising is the food.  The food was very low quality to the point that we could barely eat it by the end.  I have never felt that way about any cruise before.

Also, we paid for a mini-suite and had 2 teenagers.  The bed for them was a sofa bed.  When pulled out it was big enough for 2 young children.  Our teenager's feet hung off the end of the bed for 8 nights.  I wasn't mentioned anywhere that the bed would be too small for teenage children.

The best part was our cabin steward was excellent.  The shows on the ship were very well done.  They were some of the best that I had ever seen.

Sadly, we most likely would never sail with them again!

Ship experiences

Food and Dining

1 out of 5

Onboard Activities

3 out of 5

Entertainment

5 out of 5

Service and Staff

3 out of 5
Our cabin steward was excellent. The wait staff in the restaurants was very low quality. We could barely get them to acknowledge us enough to fill our glasses. The best staff was O'Sheehan's. They were wonderful and very attentive.

Ship Quality

3 out of 5

Cabin / Stateroom

1 out of 5
We paid for a mini suite and had 2 teenagers in our cabin. The bed for them was a sofa bed. When pulled it was only long enough for a small child. Our poor children slept for 8 night with their feet hanging off the beds very uncomfortably. It would have been nice if someone would have let us know that before.

Ship tip

O'Sheehan's was the best place to eat and the best service.

Ports of call

Tampa, Florida

5 out of 5

Cozumel, Mexico

5 out of 5

Costa Maya (Mahahual), Mexico

5 out of 5

Coxen Hole, Roatan, Bay Islands, Honduras

5 out of 5

Harvest Caye, Belize

3 out of 5
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