Disappointed - Planned Renovation not Disclosed Prior to Cruise
Norwegian Jade Cruise Review to Caribbean
Western Caribbean from Tampa
Sail date: January 03, 2017
Ship: Norwegian Jade
Cabin type: Oceanview
Cabin number: 4552
Traveled as: Couple
Reviewed: 7 years ago
Review summary
Liked the food entertainment and staff. Extremely disappointed that there was pool demolition in preparation for dry dock renovations. main pool closed as they tore out the water slide, made pool repairs and tore up tile. It was very noisy and distracting, congested pool area as the kids were forced to converge on the adult pool. jogging track blocked by a huge dumpster the entire cruise. Missed our Key West port of call due to fog in Tampa, port authorities would not let ship leave port. Complaint at front desk no response, emailed customer service and receive $12 per person for missed port. No compensation for the construction zone in pool area the entire cruise. Response from Norwegian was sorry but we have to continually renovate. I greet that has to happen in order to maintain the ship, my problem was that this worked was planned and they should have communicated it to the customer before we purchased our tickets, that way we could have made an informed decision to travel on this ship or pick one of the others in their fleet. Hotels notify people all the time to let them know about upcoming renovations, Norwegians decision and response were unacceptable. You can see videos of the demo on #cruisenorwegian
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
2 Comments
nejong 7 years ago
Noahdog54 7 years ago