Disappointed - Planned Renovation not Disclosed Prior to Cruise

Norwegian Jade Cruise Review to Caribbean

Cruises: 7+ cruises
Review: 1
Helpful Votes: 26

Overall rating:

3 out of 5
Verified Review
Norwegian Jade

Western Caribbean from Tampa

Sail date: January 03, 2017

Ship: Norwegian Jade

Cabin type: Oceanview

Cabin number: 4552

Traveled as: Couple

Reviewed: 3 years ago

Review summary

Liked the food entertainment and staff. Extremely disappointed that there was pool demolition in preparation for dry dock renovations. main pool closed as they tore out the water slide, made pool repairs and tore up tile. It was very noisy and distracting, congested pool area as the kids were forced to converge on the adult pool. jogging track blocked by a huge dumpster the entire cruise. Missed our Key West port of call due to fog in Tampa, port authorities would not let ship leave port. Complaint at front desk no response, emailed customer service and receive $12 per person for missed port. No compensation for the construction zone in pool area the entire cruise. Response from Norwegian was sorry but we have to continually renovate. I greet that has to happen in order to maintain the ship, my problem was that  this worked was planned and they should have communicated it to the customer before we purchased our tickets, that way we could have made an informed decision to travel on this ship or pick one of the others in their fleet. Hotels notify people all the time to let them know about upcoming renovations, Norwegians decision and response were unacceptable.  You can see videos of the demo on #cruisenorwegian

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

5 out of 5


5 out of 5

Service and Staff

5 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
Plan on inside, mid ship, high floor rep recommended the ocean view upgrade to get another free amenity. She commented that she saw my preference was mid ship, from my profile and the fact I had already selected a inside mid ship, high floor cabin. I agreed to the upgrade and did not pay any attention to the fact that she booked me on deck 4. This normally would not have been a big deal except for the fact that missed our Key West port and had to stay overnight in Cozumel. Since we were on deck 4 we had to listen to every drunk on ship come and going all night as they bounced off wall getting to the gangway on deck 4!!!!! never again

Ports of call

Tampa, Florida

5 out of 5

Key West, Florida

1 out of 5

Cozumel, Mexico

3 out of 5
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