TOTAL DISAPPOINTMENT,,,
Norwegian Jade Cruise Review to Caribbean - Western
5 Night Western Caribbean (Tampa Roundtrip)
Sail date: January 03, 2017
Ship: Norwegian Jade
Cabin type: Balcony
Cabin number: 10088
Traveled as: Large Group
Reviewed: 7 years ago
Review summary
ARRIVED ON SHIP AFTER LONG LINES, AND WAS WELCOMED WITH A BIG GREEN DUMPSTER ON DECK 12 OR 13 (above pool deck).. NOT A GOOD SIGN WHEN YOU SEE THAT. 4:30pm THEY ANNOUNCE WE WILL NOT BE LEAVING TAMPA DUE TO FOG!! 11:00pm WE START MOVING NO ANNOUNCEMENT WAS MADE, AS WE ALL THINK WE ARE SAILING TO OUR FIRST PORT KEY WEST. 😀. NEXT DAY 8:00AM THEY ANNOUNCE DUE TO FOG AND LEAVING PORT LATE WE WOULD NOT HAVE ARRIVED IN KEY WEST EALRLY ENOUGH TO ENJOY OUR FULL DAY PLANNED. INSTEAD WE WILL HAVE AN OVERNIGHT STAY IN COZUMEL . TRUST ME I UNDERSTAND THAT NATURE PLAYS A BIG PART IN CRUISING, THIS WAS DEFINITELY NOT MY FIRST CRUISE. BUT THE LACK OF KEEPING THE GUEST INFORMED WAS A TOTAL DISGRACE AND IF YOU TALKED TO ANY OF THE EMPLOYEES ON THAT SHIP. THAT SHIP HAD NEVER BEEN TO KEY WEST BEFORE AND. A MISTAKE HAD BEEN MADE.
POOL DECK THE BIGGEST DISSAPOINTMENT I HAVE EVER SEEN ON A SHIP. FIRST DAY OF SAILING ALL POOLS ARE OPEN AND THE WATER SLIDE IS OPEN.. SECOND DAY SLIDE IS CLIOSED OFF, THIRD DAY ARRIVE IN COZUMEL. THE SLIDE IS CLOSED AND POOL AND EVERYTHING AROUND THAT AREA IS ROPED OFF AND THEY START TAKING APART THE SLIDE. YES THAT'S WHAT THE BIG GREEN UGLY DUMPSTER IS FOR. THE TWO DAYS WE WERE IN COZUMEL THEY HAD AREAS ON POOL DECK CLOSED, WHILE THESE WORKERS TOOK APART A SLIDE. IT WAS LOUD, UNSAFE,
AND VERY DISAPPOINTING FOR THE CHILDREN.
A FEW FRIENDS CAME ALONG WITH US ON THIS TRIP, THAT HAD NEVER CRUISED BEFORE . IT WAS NOT A GOOD EXPERIENCE AND THEY STATED THEY WOULD PROBABLY NEVER CRUISE AGAIN. 😩 NOT WHAT I WAS HOPING FOR!!!
WHY DID THEY NOT PUT THIS SHIP OUT FOR A WEEK OR TWO AND WORK ON IT?.
TAKE MY ADVICE THIS WHOLE SHIP HEEDS AN UPDATE!
CHOIVE WISELY 😊😊
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4 Comments
jgrey 7 years ago
An action such as a missed port does not go lightly with passengers, either. We should have been kept informed. The Navigator's Log onscreen did not update information. According to a staff member, they do not update the Navigator's Log. It's not what happened - it's how it was (mis)handled by Norwegian.
CrusinTim 7 years ago
Just wondering, what difference would it have made if you were informed earlier of skipping Key West? Point is, you weren't going. In 2013, we did a 14 day Trans-Atlantic crossing to the U.K. with a scheduled stop in Bermuda. Due to high winds and seas, we were told the morning we were due to arrive we would be skipping Bermuda, spending 7 days at sea and going to the Azores instead. We didn't mind as we were STILL on a cruise! The cruise line lost money by skipping Key West by having to refund the shore excursions they sold. They also had to pay Cozumel extra for the overnight stay. Trust me when I tell you an action such as a missed port does not go lightly with the cruise line.
TERRI1962 7 years ago
ToddRohl. Why are they screaming , ToddRohl work with me one day left , before cruising would like to relinquish to Crown here is your "NEW CAPTAIN CAPS LOCK". By the way sorry you had such a bad experience
jgrey 7 years ago
We were on the same cruise and you are absolutely right about everything. It was our first cruise and we were pretty disappointed.