Won't cruise on Norwegian again

Norwegian Jade Cruise Review to Caribbean - Western

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 49

Overall rating:

3 out of 5
Verified Review
Norwegian Jade

8 Night Western Caribbean (Tampa Roundtrip)

Sail date: December 26, 2016

Ship: Norwegian Jade

Cabin type: Suite

Cabin number: 11526

Traveled as: Couple

Reviewed: 7 years ago

Review summary

I have cruised on Carnival many times, so I was definitely comparing the two.

I was suppose to have priority boarding. That didn't happen, the line was like 2 hours long waiting in the hot sun. Finally arrived on the ship. This is my fault as I should have researched first.  Our mini suite was a "mini" suite.  I could not believe how small it was for the price I paid for it. I would think it is more a balcony room, although the one positive was it did have a coffee maker in it.

It was not as clean as it should have been. There was large build up of dust where corners met, like the the tp holder and wall etc.. Spots on the bathroom wall, where it had not been wiped down.

The children were allowed to run around everywhere. Not sure if it was the children's group or parents. They ran around in the busy cafeteria, would slip in front of you and reach up for food with bare hands. Gross! A child ran in front of an older woman and knocked her plate out of her hands. He got is roll he wanted and ran off again not even acknowledging the women.

They ran in the pool area, going from running to hopping on a lounge chair, back to running on pool deck. I was almost run over by children while relaxing in my lounge chair. NOT VERY RELAXING!

I had to ask a group of children all ages to please stop running up and down our hall way and to please quiet down. If I would have know where there room was I would have visited and asked the parents to have there children to quiet down.

The casino allowed smoking in the entire place.  There were not any non smoking areas. Being allergic to smoke meant I didn't spend much time in there. My husband table hopped when someone smoking joined his table.  When he complained to the manager, he was told this is the number one complaint in the casino, but management ignored it. My husband would have spent a lot more time there if they would have non smoking areas.

One of the pool bathrooms which had 4 stalls was horrible. 2 were lock with no one inside, one was nasty gross and would not flush. So the ladies had to wait in line for 1 toilet. This happened more than one occasion. I told someone it needed attention and it was a good while before some attended to it. Other time there would be toilet paper all over the floor. Not what I expected the bathroom to be like.

On the positive side, the staff were very friendly, and ready to help.

The food was great. Disembarking from the  ship was much better than getting on.

This was our anniversary trip and we both wanted a relaxing trip. It was maybe 50/50. 

I spent a lot of money on the cruise, I will not be cruising on Norwegian again.

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Children's Programs

1 out of 5

Service and Staff

5 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
Not as clean as it should have been

Ports of call

Tampa, Florida

3 out of 5

Cozumel, Mexico

5 out of 5

Harvest Caye, Belize

5 out of 5

Santo Tomas De Castilla, Guatemala

1 out of 5
Not a stop I expected

Coxen Hole, Roatan, Bay Islands, Honduras

3 out of 5
I prefer Mahogany Bay

Costa Maya (Mahahual), Mexico

5 out of 5
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