needs much improvement

Norwegian Jade Cruise Review to Caribbean - Western

Cruises: 7+ cruises
Review: 1
Helpful Votes: 6

Overall rating:

2 out of 5
Norwegian Jade

7 Night Western Caribbean (Tampa Roundtrip)

Sail date: November 13, 2016

Ship: Norwegian Jade

Cabin type: Suite

Cabin number: 11022

Traveled as: Large Group

Reviewed: 7 years ago

Review summary

The favorite part of the cruise was the stateroom - although as a mini suite it was tight.

The dining was horrible - there were 15 of us together - we could not eat together as we were  informed they could not accommodate 15 at one table - they did not even try.    the service was worse - 3 hours to eat ????   The waiters had a huge attitude & were very unfriendly for the most part.  The only time we got good service was after we complained and were moved to the captain's table for the remainder of the cruise.   Even then we could not all seat together.  The selection of food was very boring and almost the same every night.  Not once was shrimp cocktail offered and lobster was only available at a price.  I would never sail again on Norwegian with a large group & may never sail on Norwegian again any way.

 

 

 

 

all in all, very disappointed in this cruise - I have sailed Norwegian before not sure if I ever will again

 

The crew in general did not care - they were getting paid and knew there was not other tip coming so why should they try to be nice - the only person who went out of his way to be nice was our cabin steward, Cyrus. 

 

The crew on this ship needs a lot of work or maybe you need an all new crew

Ship experiences

Food and Dining

1 out of 5
The food was boring & almost the same thing on the menu every night - no shrimp cocktail was ever offered & not lobster and unless you paid for it - this is not the way it is on other cruises

Onboard Activities

3 out of 5

Entertainment

3 out of 5
very average except for Friday night - Monday night was totally unsuitable

Service and Staff

1 out of 5
Dining room staff - especially the Grand Pacific was horrible - they had an attitude and were very uninterested in making the guest happy

Ship Quality

5 out of 5

Cabin / Stateroom

3 out of 5
The cabin was tight - especially between the foot of the bed and the wall The bath tub was hard to get in and out of for a short person

Ship tip

Do not go with a large party and expect to be able to sit together at dinner Do not expect the service, friendliness, quality or variety of food you would receive on other cruise lines

Ports of call

Tampa, Florida

5 out of 5

Cozumel, Mexico

5 out of 5

Costa Maya (Mahahual), Mexico

5 out of 5

Coxen Hole, Roatan, Bay Islands, Honduras

5 out of 5

Harvest Caye, Belize

1 out of 5
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