Cruise Review on Nov 21-28th

Norwegian Jade Cruise Review to Caribbean - Western

Cruises: 2-3 cruises
Review: 1
Helpful Votes: 30

Overall rating:

3 out of 5
Verified Review
Norwegian Jade

7 Night Western Caribbean (Houston Roundtrip)

Sail date: November 21, 2015

Ship: Norwegian Jade

Cabin type: Inside

Cabin number: 10043

Traveled as: Family (young children)

Reviewed: 8 years ago

Review summary

The cruise started off rough kids got seasick the first day. We felt like the ship was moving too fast. We never been on a cruise where we felt that much movement

The first day of the shore excursions there was confusion as to what floor we should be at inorder to board the tenders. It was hard to hear what was being said over the speakers. There should be signs throughout the cruise to help navigate the passengers.

The main dining area(sit down ) Grand Pacific the food was not as tasty.

The waitress we had the first day we did not have a good experience with she was not friendly and courteous.

Overall crew members especially in the buffet area lacked customer service, friendliness, no smiles seems like they hated to be there.

Everyone should be more happy like happy happy , washy washy man! (the kids loved him that made there day!)

We loved our housekeeping, room cleaner room #10043 kudos to that team they did an excellent job in keeping our room neat and clean at all times# That was very important to us.

There should of been more kid activities during the day rather than at night.

None of the crew members knew exactly the location of any of the events. They should be more well versed  

 

Ship experiences

Food and Dining

3 out of 5
Overall crew members especially in the buffet area lacked customer service, friendliness, no smiles seems like they hated to be there. Everyone should be more happy like happy happy , washy washy man! (the kids loved him that made there day!)

Onboard Activities

3 out of 5
need to have more kid activities. The dance classess and instructor was great!

Entertainment

5 out of 5
Excellent best i've ever seen!

Children's Programs

1 out of 5
need to have more kid friendly activities, water slides were not working properly

Service and Staff

3 out of 5
We loved our housekeeping, room cleaner was great our room was clean and tidy at all times which was very important to us. I didn't get his name my bad but he was one of the best things about this trip. Kudos to him and the housecleaning crew!!

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Ports of call

Houston, Texas

3 out of 5

Cozumel, Mexico

5 out of 5

Belize City, Belize

3 out of 5

Coxen Hole, Roatan, Bay Islands, Honduras

5 out of 5
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1 Comment

jcokie    8 years ago

Washy washy man was awesome! The wife and I were on the same cruise as well and just down the hall in room 10070. housekeeping was great! I believe after attending one of the captain's Q&A's that 3,000+ guests on the ship caught them some what in unprepared. that being said, we had a great experience.

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