Norwegian Jade Cruise Review to Caribbean - Western

Experience
2-3 cruises

Review
1

Helpful Votes
4

3 out of 5

Cruise Review on Nov 21-28th

Sail Date: November 21, 2015

Reviewed: 1 year ago

Traveled As: Family w/young children

Room Type: Inside

The cruise started off rough kids got seasick the first day. We felt like the ship was moving too fast. We never been on a cruise where we felt that much movement

The first day of the shore excursions there was confusion as to what floor we should be at inorder to board the tenders. It was hard to hear what was being said over the speakers. There should be signs throughout the cruise to help navigate the passengers.

The main dining area(sit down ) Grand Pacific the food was not as tasty.

The waitress we had the first day we did not have a good experience with she was not friendly and courteous.

Overall crew members especially in the buffet area lacked customer service, friendliness, no smiles seems like they hated to be there.

Everyone should be more happy like happy happy , washy washy man! (the kids loved him that made there day!)

We loved our housekeeping, room cleaner room #10043 kudos to that team they did an excellent job in keeping our room neat and clean at all times# That was very important to us.

There should of been more kid activities during the day rather than at night.

None of the crew members knew exactly the location of any of the events. They should be more well versed  

 

Cabin / Stateroom
Embarkation and Disembarkation
Disembarking way too long process this needs to change. there is only 1 ship at this Houston port why did it take so long. Customs took longer than going through the airport
Ship Quality
Destinations and Excursions
need to better communicate where to meet, Cannot hear through speakers when in room. Need to have signs to better navigate passengers
Onboard Activities
need to have more kid activities.
The dance classess and instructor was great!
Children's Programs
need to have more kid friendly activities, water slides were not working properly
Entertainment
Excellent best i've ever seen!
Service and Staff
We loved our housekeeping, room cleaner was great our room was clean and tidy at all times which was very important to us. I didn't get his name my bad but he was one of the best things about this trip. Kudos to him and the housecleaning crew!!
Food and Dining
Overall crew members especially in the buffet area lacked customer service, friendliness, no smiles seems like they hated to be there.
Everyone should be more happy like happy happy , washy washy man! (the kids loved him that made there day!)


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