Seven days in the Caribean

Norwegian Jade Cruise Review to Caribbean - Western

Cruises: 2-3 cruises
Review: 1
Helpful Votes: 22

Overall rating:

3 out of 5
Verified Review
Norwegian Jade

7 Night Western Caribbean (Houston Roundtrip)

Sail date: November 14, 2015

Ship: Norwegian Jade

Cabin type: Inside

Cabin number: 8083

Traveled as: Couple

Reviewed: 8 years ago

Review summary

The Norwegian Jade is a very nice ship and this itinerary is hard to beat.  Cozumel, Belize and Roatan are great places to visit.  We were very happy with the ship.  The staff were very pleasant and the room attendants were great.  We only ate in the complimentary dining venues so I can't speak for the specialty restaurants but we were very happy with the food.  The selections were good and the quality of the food was good with a couple of exceptions: 1) The sirloin steaks that are on the menu at every dinner were tough and three out of four were over-cooked, even when one was sent back the cook still over-cooked the next steak by a full degree (I'm sure that they are way better at Cagney's Steakhouse, they better be or there would be a mutiny on the bounty). 2) The chocolate butterscotch brownies were dry and a real disappointment.  The wait staff service ranged from VERY slow and non-attentive to VERY good.  If you want a really good waitress ask for Rosalie from the Philippines.  She was great and so we asked for her section after we found her.  The ship was three hours late departing Houston due to time required to fuel up; therefore, we were late arriving in Cozumel which resulted in us missing our scuba diving trip.  That was a real downer.  We went out on a snorkel boat but the so-called reef (Sky reef) was really lame and disappointing.  Belize is a shallow port requiring tendering to shore.  This process was painful.  I found out why they call it Norwegian Cruise LINES.  The LINES are seemingly endless.  It took 1 1/2 hours to get to shore and that was with getting up and standing in line for tender tickets an hour before they were to start giving out tickets.  As luck would have it, all of the piers were full when we got to Roatan and we got to tender to shore again.  Another 1 1/2 hour standing in line and riding a tender boat full of people.  The late arrivals to all three ports was a huge disappointment on this cruise and is the reason that the cruise did not rank higher. The entertainment was good.  The comedian was OK, not great but he was entertaining.  The acrobats and magician were truly amazing.  I didn't really care for the dancers but most dancers don't interest me so don't judge them on my account.  Nathaniel Reed was amazing on the piano at night.  If you get a chance to see this guy he is awesome!  Disembarking at Houston was the last of the painful experiences.  Another huge Norwegian Cruise LINE!  It wouldn't have mattered when you chose to leave the ship you were going to have to stand in line for another 1 1/2 hours to get through customs.  The exception to this is if you are a Latitudes Platinum member in which case you get expedited in the short line, probably about a 20 - 30 minute wait.  

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

3 out of 5

Entertainment

5 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
Small cabin but that is what we paid for. For a bunch more money we could have had more room but it was not a priority for us. This particular cabin seems to adjoin an area where the kitchen keeps big pots that need to be moved and banged around about 5;00 AM every morning. It was a pain and we should have reported it every morning when it occurred so that they could have tracked down the base drummer that wanted to play soccer with the pots every morning but we did not.

Ports of call

Houston, Texas

3 out of 5

Cozumel, Mexico

5 out of 5

Belize City, Belize

3 out of 5

Coxen Hole, Roatan, Bay Islands, Honduras

5 out of 5
Was this review helpful? 22

12 Comments

blampley    8 years ago

awesome, glad to hear it's not a club scene everywhere u go lol.

rowefamilia    8 years ago

@bpamply the band was Reggae, which tied nicely to visiting the Caribbean. They were easy to listen to and got some people dancing but definitely not a party scene. I really enjoyed their miusic. There is also a jazz lounge near the (enclosed) cigar bar that you will thoroughly enjoy. Very relaxing as well. We made some wonderful new friends and we would sit there and have fun convo late into the wee hours.

blampley    8 years ago

@rowefamili I would recommend Royal, and a smaller ship in there fleet. they are pricey but the service was top notch, you were treated like royalty. Carnival was good but more of a party scene, which I had to take the kids to the rear pool. I miss the steel drum band on the Royal pool deck, that was always relaxing. Was there music on the pool deck on the Jade?

blampley    8 years ago

The whole "well the experiences take time to write, and the good dont" deal. "every cruise they will be some level of disappointment for some people". I have been on a few and there were some disappointment on each one but this is alot of people and it's things that people shouldn't have to worry about like slow service and getting to port late and such. Overall he didn't so much concern and said "don't worry, you will have a great time". I sure hope he's right, the ship stopped in Miami on its way from the Mediterranean so I am hoping this was as crew change and they are all still new. guess we will se come February.

rowefamilia    8 years ago

@blampley. I love your approach. I think you will have a fabulous time. I'm positive you will have a great time, you will love it. The delayed arrival contributed to all the dissapointment of that I'm sure. NCL has a way to go to get it right but I'm confident they will. Since this was our first I don't have a comparisson but we will definitively cruise ALOT in the future. It's become my favorite way to travel. We will try another cruise line next year so we have a comparissson.

smotec16    8 years ago

If you don't mind me asking, what sort of response did you get when you called?

blampley    8 years ago

Thanks rowefamilia for your input. I reserved but did not pay, will pay upon arrival incase something happens like the tendering chore the others had to deal with. It looks like one of the nicest places to visit in Roatan. I really hate hearing all this bad news but I guess this will set my expectations low and thus they are easy to exceed lol. I feel bad for all these people that have had a bad experience. I have never sailed Norwegian and actually called them yesterday to make sure they are aware of these issues on the Jade, hoping to get them resolved buy our trip in February.

rowefamilia    8 years ago

@blamply when we finallly made it off the ship we were scrambled around searching for our tour guide to get to LFK. He took our booking papers and split. He said he would see us at LFK. We arrived at LFK after a 30 minute school bus ride and the lady at the booking desk was about to charge us. We told her we had reservations. She had no idea we were coming. One would think a group of 8 would be hard to miss. She asked for our confirmation and we told her the tour guide had it. Reluctantly she allow us to get on the ferry to go to the small key. I recognized the owner from You Tube he was on a small boat as he sped over. As we got to the other side he came over to ask who we were and told me we should've booked directly with him vs. a third party. Im sorry but doesn't he make money regardless of who we book with, its not like he was giving us the tour for free, we paid 100.00 per person. We had the package with a crab lunch and 2 drinks what a dissappintment. The crab was chewy, food was cold and the salsa was spoiled. We had to go ask how we got our meal as all the other places were serving burgers and pizza. I sat waiting for a drink for 20 minutes before going to another bar where the drink was supposed to be a long island iced tea but was water, coke and rum . This is a beautiful place and our kids had fun in spite of the short time we spent there. Very overpriced for what you get. If we would've paid when we got there the price was 88.00 american dollars. Still overpriced for what you get.

dlcdccinc765    8 years ago

As a side note about this cruise, this was the first pass around the western Caribbean for this ship so some of the port issues may get cleared up with experience.  Also, the ship had last fueled in Portugal prior to refueling in Houston and thus required a barge load of diesel which is the reason that the ship was 3 hours late leaving Houston.  An announcement was made about the reason for our late departure.  Our late arrival in Cozumel, however, was blamed on bad weather overnight.  I say that the management miscalculated how long the refueling was going to take in Houston and the bad weather just slowed down the plan to make up the 3 hours at sea.  As far as embarkation and disembarkation go in Houston I don't see any hope of them being able to expedite it and would advise others to be prepared to wait in long lines coming and going.  Belize will always be a port that will utilize tender boats so that problem probably won't go away.  Roatan would typically not require tendering as long as there are not already three other ships at the pier when the ship arrives.  My advice to others about shore excursions is that if you don't book it through the cruise line you should have a back-up plan if the ship is late and/or disembarking procedures makes you late.  If I had done this I would have been better prepared.   

blampley    8 years ago

We are planning on going in February on the Jade and really am hoping they get this sorted out by then. I have LFK booked as well, we're they waiting at the gate even though you were late getting off the boat? And was wondering what the pool deck entertainment was?

smotec16    8 years ago

This isn't the first review that I have read regarding NCL's long lines and being late to ports. We are going on the Jade for our first cruise very soon and I am crossing my fingers that we at least make it into ports on time for excursions. Excited to see these places!

rowefamilia    8 years ago

Tendering was a new term for us not having Cruised before. We scheduled a 4 hour tour to The Little French Key in Rotan. There were 4 large ships disembarking in Rotan at the same time. What a hugh mess. Not enough tenders and vehicle resources to get tourists to their excursions. They allowed Royal ahead of the Jade which delayed us so we spent 1 hour and 45 minutes of a 4 hour excursion which was supposed to be a relaxing day at a privately owened key. Major disappointment. They ended up using the life boats to get us off.

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