Highly disappointed cruise experience

Item: Norwegian Getaway
Rating: 3.4
Author: stardrose1997

Norwegian Getaway Cruise Review to Bermuda

stardrose1997

Contributor Level: Deck Hand

Cruises: 7+ cruises

Review: 1

Helpful Votes: 10

Overall rating:

3.4 out of 5

Verified Review

5 Night Bermuda (New York Roundtrip)

Sail date: December 16, 2023

Ship: Norwegian Getaway

Cabin type: Balcony

Cabin number: 13732

Traveled as: Family (older children)

Reviewed: 4 months ago

Review summary

We tried to make the best of it but overall extremely disappointed. There should be more staff on board to be prepared to handle all of the demand in case the ship doesn’t dock at its destination. The ship was also way too cold in the hallways, the AC was blasting when it was freezing outside. I ended up catching the flu because of how cold it was. I’ve been on a lot of cruises in my life and this one was the worst experience I’ve ever had. This was supposed to be a fun mother daughter trip and it was honestly the biggest waste of time and money. Not happy at all with how it turned out. Would like to be compensated in some way to make this better.

Embarkation

4 out of 5

Fine and organized

Ship experiences

Food and Dining

3 out of 5

Drinks were good and strong, food could have been slightly better.

Onboard Activities

2 out of 5

Did not get to enjoy the pool or rock climbing at all due to bad weather

Entertainment

4 out of 5

Shows were the only good thing about this cruise

Children's Programs

Don’t have kids

Service and Staff

3 out of 5

Staff were all friendly and respectful, but felt there wasn’t enough staff to handle the demand of the ship. Had to wait a long time to sit at any of the restaurants. Could not make any reservations even though the pamphlets we were given said we could. Would call guest services and sometimes wouldn’t get a response. Called room service and would get no response. Had to call two or three times before someone picked up but had to wait at least ten minutes before getting a response. And then had to wait an hour for our food.

Ship Quality

3 out of 5

Clean enough but thought it could be cleaner

Cabin / Stateroom

4 out of 5

Room was good, felt like the balcony could have been cleaned better though. Also find it completely ridiculous that we have to pay ten dollars to watch anything. I’ve been on many cruises in my life and we’ve always been able to watch something for free on the tv and this time we could not. Also ridiculous that you pay $10 for a movie and if you forget to save it, the movie disappears and you have to pay again the next day.

Ports of call

New York, New York

4 out of 5

Royal Naval Dockyard, West End, Bermuda Did not visit port

There was bad weather so we could not dock. I know you can’t control the weather but extremely disappointed we didn’t get to see Bermuda. No one books a cruise to stay on the cruise the whole time.

Thumbs Up 0

Disembarkation

4 out of 5

10 Comments

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