Worst ncl. Cruise ever. We want our money back

Norwegian Getaway Cruise Review to Bermuda

Cruises: 2-3 cruises
Review: 1
Helpful Votes: 26

Overall rating:

1.8 out of 5
Verified Review
Norwegian Getaway

7 Night Bermuda (New York Roundtrip)

Sail date: April 17, 2022

Ship: Norwegian Getaway

Cabin type: Suite

Cabin number: 10186

Traveled as: Family (young children)

Reviewed: 2 years ago

Review summary

Worst ncl. Cruise ever.we want our money back this will be our last ncl. Cruise

Embarkation

1 out of 5
Arrived at 10am bored at 3 pm. No food no water or beverages. .weather was cold and windy. Every body was freezing. People who Arrived after 1pm did not get on till after 9pm ship left nyc. At midnight. Skipping our first port of call. Horrible

Ship experiences

Food and Dining

1 out of 5
Food was fair at best. We had 2 specialty dinning was only able to get reservations for one and not of my liking. We want our money back.

Onboard Activities

1 out of 5
Zero activities for children under 12. No child care. Limited water slides hours. There was 1 hrs. Of pool side games on last day. No live music near pool.. activities director. Was horrible. She shouldbe fired..

Entertainment

2 out of 5
Million dollars cortet was good.over crowded. Most of the live singers were soso

Children's Programs

1 out of 5
What kids club or activities . Nothing for under 12 parents couldn't see any adult shows.

Service and Staff

2 out of 5
Room attended was ok. Rest of staff was soso.

Ship Quality

2 out of 5
Interior hallways were dirty. Rug on my floor was dirty. Overall food and plates and glasses were left in hallways and stairs. Lay out was ok.

Cabin / Stateroom

3 out of 5
Smaller than we thought. Was clean.

Ship tip

At this time skip this ship. Maybe try a new captain. And cruise director. And food and beverage person

Ports of call

New York, New York

1 out of 5

Royal Naval Dockyard, West End, Bermuda

3 out of 5

Disembarkation

1 out of 5
Horrible. Late docking. Late disorderly screwed up disembarkation.
Was this review helpful? 26

9 Comments

leahpa07    2 years ago

Splash academy was shut down??

Cfleur    2 years ago

We had a horrible time on NCL and Demand full refund as well. Absolutely Horrible. Anyone writing anything other then that in these comments is either affiliated or works for NCL so don’t believe any of the nonsense that says this isn’t On NCL. This was a nightmare cruise.

RobDC    2 years ago

I was on this cruise as well and I echo everything that was said. NCL did not offer any sort of refund after I contacted them.

AuntPinkie    2 years ago

Sorry this cruise didn’t meet your expectations. Recently had a similar experience. Don’t let it get you down. Every now and again there is a klunker of a cruise. Appreciate your feedback.

Gwbigdog    2 years ago

Oops 😬

Frogboo95    2 years ago

What a great Ship. Cruised on Her twice.

Mapcruise    2 years ago

It’s because people didn’t fill out forms etc for Bermuda.That isn’t NCl fault.In October we were on the last cruise to go to Bermuda and I was on the ship in 2 hours.I agree in March on the Getaway I saw the CD once.They didn't have any fun activities

dsorel    2 years ago

Sorry to hear your cruise was that bad...I've been on the Gateway once and loved it! Such a big ship, never got bored. Maybe your expectations were a bit too high...

Dumfy75    2 years ago

Oh dear I think if you were in charge the whole crew would be fired 🤦🏼‍♀️ Do you have any info on why it was taking 5-8 hours for people to board?

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