NCL shortened intinary last minute, Goid Friday, failed to notify all passengers, compensation was not adequate for some. agent did nothing to get there clients better compensation.or timely notification, they cintinued to sell this cruise as a 12 night cruise, 5 port, even though they knew for a month or more, they planned a two week dry dock,and would only be able to provide passangers, with a 10 night, three port cruise.
Embarkation
2 out of 5
Embarkation was okay, no one to welcome us on board, I had priority boarding my brother did not, we both got on ship within minutes of each other.
Ship experiences
Food and Dining
3 out of 5
Main dinning was excellent, was disappointed with Cagneys Steak House, entries were so so, service poor.
Garden Cafe, was worst I have ever seen, in 10 cruises, service was minimal, not very friendly.
Onboard Activities
3 out of 5
Enjoyed use of Thermal Spa,Most outdoor activities were limired due to windy conditions
Entertainment
5 out of 5
Ship entertainment was excellent, including Cruise Entertainment Director, abd staff, great fun.
Service and Staff
5 out of 5
Five stars for all ship staff, except Soa Manager, and Security Officer, who I give one star for customer service skills, and for not properly investigating, and documenting a onboard incident.
Ship Quality
4 out of 5
Yes all common area were clean, Atrium needed new carpet and flooring
Cabin / Stateroom
5 out of 5
Spa MiniSuite 14762.
Room clean, bedding very comfortable, large glass shower,
Ship tip
Ship is currently in dry dock for two weeks, for Edge uodate, and maintenance, should look beutiful when cimpleted.
We arrived a day early, flew in from Phoenix Jet Blue.
Went on NYC tour on USA tour bus -excellent, which included boat ride around Statue of Liberty, stayed at Hilton Garden Inn Time Square.
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