Horrible Service
Norwegian Getaway Cruise Review to Caribbean - Western
7 Night Western Caribbean (Miami Roundtrip)
Sail date: September 30, 2018
Ship: Norwegian Getaway
Cabin type: Balcony
Cabin number: 13272
Traveled as: Singles/Friends
Reviewed: 6 years ago
Review summary
Service from the beginning to end was the worst I have ever experienced on any cruise ship. I had smokers on the balcony next of me, called twice, nothing fixed. Every time my room was cleaned, I was either missing glasses, missing towels, floor not vacuumed. Also, the air conditioning in the staterooms only stays on for 10 minutes and you have to turn it on again, sleeping was miserable! I went to Modermo's specialty dining on 2nd night, service was so poor I cancelled all my other nights at the other restaurants. My water glass stayed empty the entire meal, and my plate was empty constantly waiting for them to come around! Also, EVERY time I ate at the buffet, the ice machines were empty, seriously, EVERY time! When you tell someone, they just shrug their shoulders! This was my first and last cruise on Norwegian, I would highly discourage anyone from cruising with them.Embarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Don't Do It
Ports of call
Miami, Florida Did not visit port
Coxen Hole, Roatan, Bay Islands, Honduras