beautiful ship, poor service, horrible embarkation, apathetic staff

Item: Norwegian Getaway
Rating: 3.2
Author: michspringer323

Norwegian Getaway Cruise Review to Caribbean - Western

michspringer323

Contributor Level: Deck Hand

Cruises: 7+ cruises

Review: 1

Helpful Votes: 49

Overall rating:

3.2 out of 5

Verified Review

7 Night Western Caribbean (Miami Roundtrip)

Sail date: July 29, 2018

Ship: Norwegian Getaway

Cabin type: Balcony

Cabin number: 11274

Traveled as: Family (older children)

Reviewed: 6 years ago

Review summary

Always have cruised on Royal Caribbean previously with little or no issues. This ship was beautiful but seemed like the staff from the waiters / waitresses to officers could have cared less about the customers/travelers. There were some exceptional bar tenders who went out of their way easing the pain, and the shows were exceptional, food was adequate, but to get anything good there was always an up- charge. Traveled with a 13 yo. There was no where on the pool deck to hang out with her. For the price not worth it.

Embarkation

1 out of 5

over 3 hour wait with no explanation, horrible experience

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

4 out of 5

Entertainment

5 out of 5

Children's Programs

1 out of 5

Service and Staff

2 out of 5

except for some of the bar tenders who were above excellent

Ship Quality

5 out of 5

Cabin / Stateroom

4 out of 5

little tight, fellow travelers had similar room with a different lay out that was more conducive to the tight quarters, dirty linen on bed/pillows

Ports of call

Coxen Hole, Roatan, Bay Islands, Honduras

4 out of 5

Harvest Caye, Belize

3 out of 5

Costa Maya (Mahahual), Mexico

3 out of 5

Cozumel, Mexico

3 out of 5

Disembarkation

5 out of 5

4 Comments

JPJ 6 years ago

we experienced the same issues with NCL. we had been on one Carnival cruise and several Royal Caribbean cruises, so when we went on the Sky we also thought the ship was gorgrous, but the service was awful. when we asked for salt & pepper, youd have thought we asked for the moon.. it was crazy how they treated us. we've never gone again. Royal all the way.

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SammyAddison 6 years ago

Cool

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TheSnoMan 6 years ago

They had a undercover boss show about CEO of Norwegian and at time of it being shot, dining room table waiting crews pulled 9 month tours. One of their beefs was they wanted shorter tours/contracts. They did not change that eirher at end of show. 9 months is a LONG time to do that without a break.

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Tayfraz 6 years ago

My wife just gave her opinion on this and I agree...as far as the long embarkation process - if passengers would vacate their cabins (on disembarkation day) on time, which is usually by 8:30 am, then rooms could be cleaned properly and in a timely manner thus allowing new passengers to board quickly. Usually people hang out in their cabins till the very last minute and they’re asked to leave by the cabin steward. Then they have to rush to clean the room. We (my wife and I) usually get out of the room by 8:30am and go to the main dining room with our luggage and have a relaxing breakfast being waited on for the last time. Best way to go!

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Other reviews of this sailing

Ship was just okay but had fun anyway with others we traveled with.

First time sailing on Norwegian and I was not impressed. First, they ripped my luggage and when I went to guest services to report it, I was basically dismissed. The entertainment was mediocre at best. It was okay, just not a great time.

family cruise