Not the Best Cruise Experience

Item: Norwegian Getaway
Rating: 2.7
Author: shadygrove

Norwegian Getaway Cruise Review to Caribbean - Western

shadygrove

Contributor Level: Purser

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 44

Overall rating:

2.7 out of 5

7 Night Western Caribbean (Miami Roundtrip)

Sail date: February 25, 2018

Ship: Norwegian Getaway

Cabin type: Balcony

Cabin number: 10166

Traveled as: Family (young children)

Reviewed: 6 years ago

Review summary

BUY TRAVEL INSURANCE! My aunt had a heart attack while on board. We discovered there was a outstanding medical bill for $17,000.00 from ships medical. that is not covered by her Medicare. Port agents never followed up to make our hotel reservations.

Embarkation

5 out of 5

Ship experiences

Food and Dining

2 out of 5

Chill Bar

2 out of 5

Several times we ordered a chocolate martini. We were told by several staff, “we can’t make that”,and just walked away. No waiters walking around pool area taking drink orders. Had to go to nearest bar and stand in line to order drinks.

Chill Bar

2 out of 5

Chill Bar

2 out of 5

Chill Bar

2 out of 5

Chill Bar

2 out of 5

Chill Bar

2 out of 5

Chill Bar

2 out of 5

Chill Bar

2 out of 5

Chill Bar

2 out of 5

Chill Bar

2 out of 5

Chill Bar

2 out of 5

Chill Bar

2 out of 5

Chill Bar

2 out of 5

Chill Bar

2 out of 5

Onboard Activities

4 out of 5

Service and Staff

3 out of 5

Room was always kept clean. However, it was impossible to contact staff via phone. We attempted multiple times to contact guest devices and our cabin steward with no success. We did have a medical emergency while on board, which resulted in a coast guard medical disembarkation. Sarah, at guests services was great in communicating with us. However, the port agent who was supposed to make our hotel reservations never contacted us after we we informed he would be. Medical staff was great! Purchased a WiFi package. NCL neglects to inform guests that WiFi does not work while ship is in port and they restrict content.

Ship Quality

1 out of 5

Layout was ok. Bathrooms next to pools smelled like urine.

Cabin / Stateroom

3 out of 5

The cabin was small in comparison to other balcony staterooms on previous ships. Steward did a great job of keep clean but never replenished Ice bucket.

Ship tip

We personally will not be sailing with NCL. Not a fan of free style sailing at all. We prefer the timed seating and formal nights. It was very hard to schedule/reschedule dinner reservations.

Thumbs up

Ports of call

Miami, Florida

2 out of 5

Coxen Hole, Roatan, Bay Islands, Honduras

2 out of 5

We booked a land and sea excursion through RT&T. They were great and highly recommended. We did not book any of our excursions through NCL. Our travel agent booked them at a much lower cost.

Thumbs Up 2

Harvest Caye, Belize

2 out of 5

Clean beaches, a lot of activity. Easy access to and from ship.

Thumbs Up 0

Costa Maya (Mahahual), Mexico

5 out of 5

We booked our excursion through Native Choice. We visited the Chacchoben Myan Ruins. They were great and highly recommended. We did not book any of our excursions through NCL. Our travel agent booked them at a much lower cost.

Thumbs Up 4

Cozumel, Mexico

2 out of 5

Great shopping. Clean, beautiful!

Thumbs Up 3

Disembarkation

2 out of 5

Locating our luggage after disembarking the ship was a challenge. You had to go into a area that looked like a warehouse and had to walk up and down rows of luggage until you find your luggage. Other cruise lines have a better setup in regards to this.