GREAT DELUXE OWNERS SUITE LAYOUT BUT LEVEL OF SERVICE AND AMENITIES DO NOT MEASURE UP FOR TOP LEVEL SUITE

Norwegian Getaway Cruise Review to Europe - Northern Europe

wae57417464

Contributor Level: Purser

Cruises: 7+ cruises

Reviews: 3

Helpful Votes: 68

Overall rating:

3.7 out of 5

Verified Review

9 Night Baltic Capitals (Copenhagen Roundtrip)

Sail date: September 01, 2017

Ship: Norwegian Getaway

Cabin type: Suite

Cabin number: 16102

Traveled as: Couple

Reviewed: 6 years ago

Review summary

LEVEL OF SERVICES AND PERKS NEEDS IMPROVEMENTS FOR GUEST TAKING TOP LEVEL SUITES. ROYAL CARRIBEAN RECOGNIZES THIS. DOES NOT RECOGNIZE THAT TOP LEVEL SUITES SHOULD NOT BE SADDLED WITH THE SAME PETTY CHARGES THAT YOU CHARGED TO THE LOWER LEVEL CABINS. PAYING $25,000 PLUS FOR CABIN AND TOLD YOU MUST PAY FOR WATER IN RESTAURANTS AND MINIMAL INTERNET PACKAGE FOR ONE USER AND DEVICE IS A COMPLETE TURNOFF.

Embarkation

1 out of 5

BUTLER DID NOT MEET US TO TAKE US TO SUITE; DID NOT SEE HIM FOR ALMOST 2 HOURS AFTER BOARDING AND LUGGAGE TOOK HOURS TO REACH ROOM.

Ship experiences

Food and Dining

3 out of 5

SPECIALTY RESTAURANTS AND HAVEN GOOD. HAD ULTIMATE BEVERAGE PACKAGE AND FOUND IT VERY PETTY TO HAVE TO PAY FOR WATER IN RESTAURANTS WHEN YOU HAVE TOP LEVEL SUITE. ALSO VERY PETTY INTERNET PACKAGE FOR ONLY ONE DEVICE FOR 2 PEOPLE IN BEST SUITE.

Onboard Activities

3 out of 5

FITNESS CENTER NEEDS IMPROVEMENT

Entertainment

4 out of 5

Service and Staff

4 out of 5

BUTLER AND HAVEN LOUNGE STAFF SHOULD BE MORE ACCOMODATING FOR TOP LEVEL SUITES.

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

EXCELLENT LAYOUT

Ship tip

DOES NOT RECOGNIZE THAT TOP LEVEL SUITES SHOULD NOT BE SADDLED WITH THE SAME PETTY CHARGES THAT YOU CHARGED TO THE LOWER LEVEL CABINS. PAYING $25,000 PLUS FOR CABIN AND TOLD YOU MUST PAY FOR WATER IN RESTAURANTS AND MINIMAL INTERNET PACKAGE FOR ONE USER AND DEVICE IS A COMPLETE TURNOFF. NORWEIGAN SHOULD LOOK AT ROYAL CARRIBEAN GENIE SERVICES FOR THEIR TOP SUITES. MAKES YOU FEEL YOUR APPRECIATED AND FITTING FOR PRICE YOUR PAYING.

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