GREAT DELUXE OWNERS SUITE LAYOUT BUT LEVEL OF SERVICE AND AMENITIES DO NOT MEASURE UP FOR TOP LEVEL SUITE

Norwegian Getaway Cruise Review to Europe - Northern Europe

wae57417464

Contributor Level: Purser

Cruises: 7+ cruises

Reviews: 3

Helpful Votes: 76

Overall rating:

3.7 out of 5

Verified Review

9 Night Baltic Capitals (Copenhagen Roundtrip)

Sail date: September 01, 2017

Ship: Norwegian Getaway

Cabin type: Suite

Cabin number: 16102

Traveled as: Couple

Reviewed: 7 years ago

Review summary

LEVEL OF SERVICES AND PERKS NEEDS IMPROVEMENTS FOR GUEST TAKING TOP LEVEL SUITES. ROYAL CARRIBEAN RECOGNIZES THIS. DOES NOT RECOGNIZE THAT TOP LEVEL SUITES SHOULD NOT BE SADDLED WITH THE SAME PETTY CHARGES THAT YOU CHARGED TO THE LOWER LEVEL CABINS. PAYING $25,000 PLUS FOR CABIN AND TOLD YOU MUST PAY FOR WATER IN RESTAURANTS AND MINIMAL INTERNET PACKAGE FOR ONE USER AND DEVICE IS A COMPLETE TURNOFF.

Embarkation

1 out of 5

BUTLER DID NOT MEET US TO TAKE US TO SUITE; DID NOT SEE HIM FOR ALMOST 2 HOURS AFTER BOARDING AND LUGGAGE TOOK HOURS TO REACH ROOM.

Ship experiences

Food and Dining

3 out of 5

SPECIALTY RESTAURANTS AND HAVEN GOOD. HAD ULTIMATE BEVERAGE PACKAGE AND FOUND IT VERY PETTY TO HAVE TO PAY FOR WATER IN RESTAURANTS WHEN YOU HAVE TOP LEVEL SUITE. ALSO VERY PETTY INTERNET PACKAGE FOR ONLY ONE DEVICE FOR 2 PEOPLE IN BEST SUITE.

Onboard Activities

3 out of 5

FITNESS CENTER NEEDS IMPROVEMENT

Entertainment

4 out of 5

Service and Staff

4 out of 5

BUTLER AND HAVEN LOUNGE STAFF SHOULD BE MORE ACCOMODATING FOR TOP LEVEL SUITES.

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

EXCELLENT LAYOUT

Ship tip

DOES NOT RECOGNIZE THAT TOP LEVEL SUITES SHOULD NOT BE SADDLED WITH THE SAME PETTY CHARGES THAT YOU CHARGED TO THE LOWER LEVEL CABINS. PAYING $25,000 PLUS FOR CABIN AND TOLD YOU MUST PAY FOR WATER IN RESTAURANTS AND MINIMAL INTERNET PACKAGE FOR ONE USER AND DEVICE IS A COMPLETE TURNOFF. NORWEIGAN SHOULD LOOK AT ROYAL CARRIBEAN GENIE SERVICES FOR THEIR TOP SUITES. MAKES YOU FEEL YOUR APPRECIATED AND FITTING FOR PRICE YOUR PAYING.

Thumbs up

Ports of call

Copenhagen, Denmark

3 out of 5

Warnemunde (Berlin), Germany

4 out of 5

YES

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Tallinn, Estonia

2 out of 5

YES

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St. Petersburg, Russian Federation

5 out of 5

YES

Thumbs Up 0

Helsinki, Finland

2 out of 5

YES

Thumbs Up 0

Nynashamn (Stockholm), Sweden

4 out of 5

YES

Thumbs Up 0

Disembarkation

3 out of 5

LEFT WITHOUT ANY HELP.

15 Comments

sarabcruse 7 years ago

I agree!! If you are paying for the luxury, you should pretty much get what you want! Our honey moon cabin is costing us $9,000 and I think at that price they can give me bottled water if I ask for it!!!

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sarabcruse 7 years ago

Was this in the Haven?

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magnumi 7 years ago

Those penthouse suites accommodate up to six people at about $6k pp.

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mdgodwin 7 years ago

He had to have meant 2,500 lmao

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mdgodwin 7 years ago

amen

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rgbenning 7 years ago

Boo Hoo my friend! I feel so bad for you! If you can afford to spend that much money on a cabin I do not feel your complaint is justified!

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Castiel 7 years ago

Too good for tap water, huh?

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kloven 7 years ago

maybe they had 5 or 6 people in their "suite"? that could jack the price up.

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HalfHand 7 years ago

They should have tried to charge you for the free meals and shows too, I mean if you are silly enough to pay that for a cabin...

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CruiselineSarah 7 years ago

I'm so confused.. I just sailed Norwegian a few weeks ago and never had to pay for my water in the restaurants. Unless you had to have bottled water every time? I think a glass of iced tap water is just fine.

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mdgodwin 7 years ago

Oh I know...People who have more money than sense.

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mdgodwin 7 years ago

Exactly. ..who the hell pays 25,000 for a cabin lmao. I didn't know they had cabins that expensive on the Getaway lmao

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PandCcruisers 7 years ago

Paying $25k for a cabin and then complain about petty charges that use little folk pay is akin to paying 6 digits for a motor home then asking what kind of gas mileage does it get!!!!!!!

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kstrow 7 years ago

who pays $25,000.00 for a cabin????

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cruisincouple06 7 years ago

Who on earth would pay 25,000 for a cabin to begin with

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Other reviews of this sailing

Very good cruise

Very enjoyable experience