The hip and taff were great customer service was horable
Norwegian Getaway Cruise Review to Caribbean - Western
7 Night Western Caribbean (Miami Roundtrip)
Sail date: February 19, 2017
Ship: Norwegian Getaway
Cabin type: Balcony
Cabin number: 14876
Traveled as: Family (older children)
Reviewed: 7 years ago
Review summary
The Getaway was a great ship the crew were fantastic the Spa owners and NCl customer service were just full o crap and that is being nice. Me and my daughter (13 and on our 16th cruise) has a bad experience on the Epic a couple years ago in there spa the manager told use to give the cruise line a call the next time we wee sailing with them and Stiener ( the concessioner ) would make it up. so I tried for month to get the email or phone number of the spa ( I did not know then it was stiener) only to get the run around for months, finally I
got a facebook response to talk to the manager of the spa when I got on board, which we did. Robin the manager gave me a name and phone number ( now this is while we are on the high seas) which we called at great expense only get no response. o three days after we get home from the cruies, I get a email from NCL giving the name of a person at stiener that will take care of us on the cruies. ??? Great sience we have been home for three days Just really bad business. being a restaurant owner for year if I did this to my customers I wiuld be out of biz. I is very sad since my daughter wanted to go n the epic out of Barcelona this July and no just on principles we will not be sailing or talking up NCL anymore
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ports of call
Coxen Hole, Roatan, Bay Islands, Honduras
1 Comment
bluemoonies 7 years ago