The hip and taff were great customer service was horable

Norwegian Getaway Cruise Review to Caribbean - Western

Cruises: 7+ cruises
Reviews: 10
Helpful Votes: 147

Overall rating:

4 out of 5
Norwegian Getaway

7 Night Western Caribbean (Miami Roundtrip)

Sail date: February 19, 2017

Ship: Norwegian Getaway

Cabin type: Balcony

Cabin number: 14876

Traveled as: Family (older children)

Reviewed: 7 years ago

Review summary

The Getaway was a great ship the crew were fantastic the Spa owners and NCl customer service were just full o crap and that is being nice. Me and my daughter (13 and on our 16th cruise) has a bad experience on the Epic a couple years ago in there spa the manager told use to give the cruise line a call the next time we wee sailing with them and Stiener ( the concessioner  ) would make it up. so I tried for month to get the email or phone number of the spa ( I did not know then it was stiener) only to get the run around for months, finally I

got a facebook response to talk to the manager of the spa when I got on board, which we did. Robin the manager gave me a name and phone number ( now this is while we are on the high seas) which we called at great expense only get no response. o three days after we get home from the cruies, I get a email from NCL giving the name of a person at stiener that will take care of us on the cruies. ??? Great sience we have been home for three days Just really bad business. being a restaurant owner for year if I did this to my customers I wiuld be out of biz. I is very sad since my daughter wanted to go n the epic out of Barcelona this July and no just on principles we will not be sailing or talking up NCL anymore

 

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

5 out of 5

Entertainment

5 out of 5
you have to do the wine show

Service and Staff

3 out of 5
1st time we had a bad cabin Stewart

Ship Quality

5 out of 5

Cabin / Stateroom

3 out of 5

Ports of call

Coxen Hole, Roatan, Bay Islands, Honduras

5 out of 5

Harvest Caye, Belize

1 out of 5
being a scuba diver going to a private island with no way of diveing in one of the best area on earth to dive was very bad plus unlike other private cruies island you have to pay for any food you eat on the island like $12 for a hamburger

Costa Maya (Mahahual), Mexico

5 out of 5

Cozumel, Mexico

5 out of 5
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1 Comment

bluemoonies    7 years ago

I have cruised on many cruise lines but mostly Ncl. Last fall I did a cruise with a friend on Carnival. I fid a spa treatment and purchased some products. After returning home and opening the products, one had been opened and half hone. I called and emailed Carnival who kept referring me to Steinert. I called the number I was given but always received their answering machine. Also emailed them. Took almost 3 months for them to tefund my money. No apology, no explanation, nothing. I am not defending the cruiseline but evidently Steinert is an independent contractor on the ships. That being said, the cruiselines need to stand behind who works on their ships. To put anyone thru what we had to do is absolutely uncalled for.

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