Nice Cruise But NCL needs to improve on their Customer Service approach
Norwegian Getaway Cruise Review to Caribbean - Western
The ship was nice, however I found the cabin to be a lot smaller than other cruise ships I have cruised. We enjoyed the food, and most of the restaurant crew were very accommodating. The ports of call were also very nice, specially the private islands, Harvest Caye and Passion Island!
One thing I did not like was the Guest Services slow response. I found a discrepancy in my final bill, and went to inquire about it the morning of disembarkation. After waiting on a very long line, the person I spoke with in Guest Services (Sebastian Harry) made me wait over an hour while he was attending to other passengers that were in line after me, and not paying any attention to solving my Inquiry. After asking him several times why the delay in getting back to me, the adjustments to the bill came back incorrect, and I had to wait another half hour for him to re-visit the error for the second time, and finally correct the erroneous charges. This incident really put a dent to my almost perfect vacation, and left a bad memory of the final day onboard the Getaway.
Food and Dining
Service and Staff
Cabin / Stateroom
Try the restaurants for your dining experience, specially the Tropicana restaurant, as the entertainment was great, and also the food.