Nice Cruise But NCL needs to improve on their Customer Service approach

Norwegian Getaway Cruise Review to Caribbean - Western

Cruises: 7+ cruises
Review: 1
Helpful Votes: 22

Overall rating:

4 out of 5
Verified Review
Norwegian Getaway

7 Night Western Caribbean (Miami Roundtrip)

Sail date: November 27, 2016

Ship: Norwegian Getaway

Cabin type: Balcony

Cabin number: 10256

Traveled as: Couple

Reviewed: 4 years ago

Review summary

The ship was nice, however I found the cabin to be a lot smaller than other cruise ships I have cruised. We enjoyed the food, and most of the restaurant crew were very accommodating. The ports of call were also very nice, specially the private islands, Harvest Caye and Passion Island!

One thing I did not like was the Guest Services slow response. I found a discrepancy in my final bill, and went to inquire about it the morning of disembarkation. After waiting on a very long line, the person I spoke with in Guest Services (Sebastian Harry) made me wait over an hour while he was attending to other passengers that were in line after me, and not paying any attention to solving my Inquiry. After asking him several times why the delay in getting back to me, the adjustments to the bill came back incorrect, and I had to wait another half hour for him to re-visit the error for the second time, and finally correct the erroneous charges. This incident really put a dent to my almost perfect vacation, and left a bad memory of the final day onboard the Getaway.

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5
Loved the Million Dollar Quartet!!! Those guys were awesome playing the part, especially Elvis!

Service and Staff

3 out of 5
Restaurant crew was great; not so much for guest services.

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
Found the cabin to be a lot smaller than other NCL cruise ships; that aside, we needed to ask for essential supplies several times, such as facial tissues, soap, since they were never replaced once they were used.

Ship tip

Try the restaurants for your dining experience, specially the Tropicana restaurant, as the entertainment was great, and also the food.

Ports of call

Miami, Florida

3 out of 5

Coxen Hole, Roatan, Bay Islands, Honduras

5 out of 5
Loved the excursion to the animal sanctuary; and the monkey inter-action was awesome.

Harvest Caye, Belize

5 out of 5
Love the new private island! The butterfly enclosure was awesome, as well as the beach accommodation. Can't wait to return!

Costa Maya (Mahahual), Mexico

3 out of 5

Cozumel, Mexico

5 out of 5
I loved Passion Island!!! The Island is beautiful, and the authentic Mexican food and drinks was great!!! I will do this again in a heartbeat!!!
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