robbed with no way to get help

Wow. So you called NCL and booked 2 balcony rooms and they switched it? Did they send you a confirmation with the room numbers and then when you boarded you were put somewhere else? That's insane!

I find this hard to believe that they did this without asking or giving u the money back for what u paid for

I had my room assigned long ago and can clearly see where it is and it is next to my friends room. I am able to tell that it is correct, I examined the decks already and printed my luggage tags with the deck color and room assignment. I do not see how this post makes sense.

Dvsdog, carmen, where were you guys when I questioned someone else's story and she jumped all over me?? ;)

Sorry kk

You didn't follow up on your reservation. We booked two adjoining rooms. I looked at the deck plans and saw that are rooms are in fact not connected. So I had to call my NCL agent and he changed it with no problem. People make mistakes it only humane nature. It's up to us since we're paying to make sure our money is being well spent.

Just saying...when you spend that much money, time, etc. Spend time getting your details documented. There are resources/documentation to hold them to their word. At least then, if mistakes are made you have a paper trail of documents to give you leverage!!!

I am bringing my notebook of documents, phone conversations, reservations, boarding passes,etc.

I find it hard to believe that NCL would do that. Your initial invoice should show your balcony rooms. Did you call and change things around by chance? I ALWAYS have all my documents showing exactly what i paid for.

Traveled NCL and have gotten nothing but exceptional service and treatment. Traveled with up to 12 people and not a hitch in the cruise.

And did you actually reserve specific staterooms?

Not one response from the original poster. This post is not even possible.

Agree 100%

Exactly! I've never heard of NCL downgrading anyone. We just sails last week and one of our inside rooms were upgraded to a balcony on the Star.

The story is not true it's a person trying to get a rise out of people

Even a guarantee will still be a Atleast a balcony room

Um, yeah...think that's pretty much what my post said.....

Funny how my comment has been removed!

What was tiurs

Mine too

I agree I Remeber it now!!