Beautiful ship, customer service seriously lacking.

Norwegian Getaway Cruise Review to Caribbean - Western
Experience: 1 cruise (first)
Review: 1
Helpful Votes: 4

Overall Rating:

2 out of 5
Verified Review
Norwegian Getaway

7 Night Western Caribbean (Miami Roundtrip)

Sail Date: January 03, 2016

Ship: Norwegian Getaway

Cabin Type: Balcony

Cabin Number: 9872

Traveled As: Couple

Reviewed: 2 years ago

Review Summary

I enjoyed my balcony  room and beautiful ship but the customer service was extremely poor, food was bland don't bother at the buffets the food all tastes the same. I would recommend the casino on the getaway it was the best part of the boat. Staff is not helpful and they don't know their way around the boat

Ship Experiences

Food and Dining

1 out of 5

Onboard Activities

3 out of 5


3 out of 5

Children's Programs

1 out of 5

Service and Staff

1 out of 5

Ship Quality

3 out of 5
Provide more restrooms please. 2 stalls to service 5000 people is not enough.

Cabin / Stateroom

3 out of 5
All of your belongings and trash will be inspected , no privacy but beautiful room and balcony was amazing.

Ship Tip

Casino and tempanyaki are best features to visit.

Ports Of Call

Miami, Florida

5 out of 5

Ocho Rios, Jamaica

5 out of 5
Did not stop at any convenience store as listed on itinerary.

George Town, Grand Cayman

5 out of 5

Cozumel, Mexico

5 out of 5

Great Stirrup Cay (Cruiseline Private Island), Bahamas

1 out of 5
Bahamas day was cancelled due to unsafe tenders, however 3 boats tendered at the port in same location ? Unfair that day was cancelled and boat did not wait to see if water conditions improved.
Was this review helpful? 4


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