Norwegian Getaway Cruise Review to Caribbean - Western

Contributor Level: Purser

Experience
1 cruise (first)

Review
1

Helpful Votes
3

2 out of 5

Beautiful ship, customer service seriously lacking.

Sail Date: January 03, 2016

Reviewed: 10 months ago

Traveled As: Couple

Room Type: Balcony

I enjoyed my balcony  room and beautiful ship but the customer service was extremely poor, food was bland don't bother at the buffets the food all tastes the same. I would recommend the casino on the getaway it was the best part of the boat. Staff is not helpful and they don't know their way around the boat

Cabin / Stateroom
All of your belongings and trash will be inspected , no privacy but beautiful room and balcony was amazing.
Embarkation and Disembarkation
Did not port at Bahamas as planned on schedule.
Ship Quality
Provide more restrooms please. 2 stalls to service 5000 people is not enough.
Destinations and Excursions
Last port at the Bahamas was cancelled but other ships docked in same area. Highly disappointed about this. Only visited 3/4 locations listed.
Onboard Activities
Children's Programs
Entertainment
Service and Staff
Food and Dining
Miami, Florida
Ocho Rios, Jamaica
Did not stop at any convenience store as listed on itinerary.
George Town, Grand Cayman
Cozumel, Mexico
Great Stirrup Cay (Cruiseline Private Island), Bahamas
Bahamas day was cancelled due to unsafe tenders, however 3 boats tendered at the port in same location ? Unfair that day was cancelled and boat did not wait to see if water conditions improved.

Tip

Casino and tempanyaki are best features to visit.



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