Beautiful ship, customer service seriously lacking.

Norwegian Getaway Cruise Review to Caribbean - Western


Contributor Level: Purser
Experience: 1 cruise (first)
Review: 1
Helpful Votes: 3

Overall Rating:

2.0 out of 5
Verified Review
7 Night Western Caribbean (Miami Roundtrip)
Sail Date: January 03, 2016
Ship: Norwegian Getaway
Cabin Type: Balcony
Cabin Number: 9872
Traveled As: Couple
Reviewed: 1 year ago

I enjoyed my balcony  room and beautiful ship but the customer service was extremely poor, food was bland don't bother at the buffets the food all tastes the same. I would recommend the casino on the getaway it was the best part of the boat. Staff is not helpful and they don't know their way around the boat

Food and Dining

1 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Children's Programs

1 out of 5

Service and Staff

1 out of 5

Ship Quality

3 out of 5
Provide more restrooms please. 2 stalls to service 5000 people is not enough.

Cabin / Stateroom

3 out of 5
All of your belongings and trash will be inspected , no privacy but beautiful room and balcony was amazing.

Ship Tip

Casino and tempanyaki are best features to visit.

5 out of 5
5 out of 5
Did not stop at any convenience store as listed on itinerary.
5 out of 5
1 out of 5
Bahamas day was cancelled due to unsafe tenders, however 3 boats tendered at the port in same location ? Unfair that day was cancelled and boat did not wait to see if water conditions improved.
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