Food and shows were great. Service in the restaurants not so great.

Norwegian Getaway Cruise Review to Caribbean - Western


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 4

Overall Rating:

4.0 out of 5
Verified Review
7 Night Western Caribbean (Miami Roundtrip)
Sail Date: January 03, 2016
Ship: Norwegian Getaway
Cabin Type: Inside
Cabin Number: 10445
Traveled As: Couple
Reviewed: 1 year ago

Had a great time overall.  Missed several shows due to slow service in the main restaurants.  And in the Brazilian steak house, it was almost non-existent.  The couple that was with us, ordered a drink refill.  After 30 minutes, it still had not come.  45 minutes after we had finished the meal, were waiting for the waiter to take our dessert and coffee orders, but he had not been seen for the last 45 minutes.  We got up to leave, and he came running out from the back, needing to swipe our cards.  The charge was 48.00.  We went down to guest services and they removed one meal and the gratuity from the bill.  That evening we missed Legally Blond due to this .  Very disappointed with the service.   

Food and Dining

5 out of 5
The food was 5 star. The service maybe 3 star.

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Service and Staff

1 out of 5
Dining rooms good at best. Our stateroom attendant was OUTSTANDING!

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
Very nice. The bed was very comfortable. Storage underneath for luggage.
Our stateroom attendant was outstanding!

Ship Tip

The folks at the Guest services counter were outstanding. They helped us with a problem and were very patient.

5 out of 5
5 out of 5
5 out of 5
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