Norwegian Getaway Cruise Review to Caribbean - Western

Contributor Level: Purser

Experience
7+ cruises

Review
1

Helpful Votes
3

4 out of 5

Food and shows were great. Service in the restaurants not so great.

Sail Date: January 03, 2016

Reviewed: 10 months ago

Traveled As: Couple

Room Type: Inside

Had a great time overall.  Missed several shows due to slow service in the main restaurants.  And in the Brazilian steak house, it was almost non-existent.  The couple that was with us, ordered a drink refill.  After 30 minutes, it still had not come.  45 minutes after we had finished the meal, were waiting for the waiter to take our dessert and coffee orders, but he had not been seen for the last 45 minutes.  We got up to leave, and he came running out from the back, needing to swipe our cards.  The charge was 48.00.  We went down to guest services and they removed one meal and the gratuity from the bill.  That evening we missed Legally Blond due to this .  Very disappointed with the service.   

Cabin / Stateroom
Very nice. The bed was very comfortable. Storage underneath for luggage.
Our stateroom attendant was outstanding!
Embarkation and Disembarkation
Ship Quality
Destinations and Excursions
Onboard Activities
Entertainment
Service and Staff
Dining rooms good at best. Our stateroom attendant was OUTSTANDING!
Food and Dining
The food was 5 star. The service maybe 3 star.

Tip

The folks at the Guest services counter were outstanding. They helped us with a problem and were very patient.



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