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Norwegian Getaway Cruise Review to Caribbean - Western

Itslinda18

Contributor Level: Deck Hand

Cruises: 7+ cruises

Reviews: 0

Helpful Votes: 20

Overall rating:

3 out of 5

Verified Review

7 Night Western Caribbean (Miami Roundtrip)

Sail date: December 13, 2015

Ship: Norwegian Getaway

Cabin type: Suite

Cabin number: 10186

Traveled as: Family (older children)

Reviewed: 8 years ago

Review summary

I was promised a $50.00 on board credit and never received it. Sharon Bennett was my agent and I had to call her on the cruise to find out what happened to it. She said I would get a credit on my American Express when I got home and as of today 12/28/15 I still have not gotten it. I have called her many times since I am home and left messages and as of now she has not called me back. I have dealt with many cruise lines and agents and never had a problem. The same thing happened with my daughter and Granddaughter.. None of us has gotten our $50.00 credited to our charge cards.I expect to hear from you.

*** EDITED 12/29/15 BY CRUISELINE.COM TO REMOVE PERSONAL INFORMATION ***

Ship experiences

Food and Dining

3 out of 5

Entertainment

5 out of 5

Service and Staff

3 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Sometimes I would come back and my cabin was not cleaned and the beds were not made/

Ports of call

Great Stirrup Cay (Cruise Line Private Island), Bahamas

3 out of 5

Ocho Rios, Jamaica

3 out of 5

George Town, Grand Cayman

3 out of 5

Cozumel, Mexico

3 out of 5

9 Comments

CruisesOnly 8 years ago

Thank you for taking the time to submit your cruise review. Your feedback is very important to us. We understand the frustration you experienced with the missing promotional item and appreciate the opportunity to address your concerns. We want to provide each of our guests with a remarkable experience!

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CrusinTim 8 years ago

Jeff is right. In all my cruises, booked through my agent, I have received ALL OBC's that were promised to me by the agent AND the cruise line promo that was going on at the time. It is YOUR responsibility to ensure it is on your account by reading your online account profile at the cruise lines website (online check-in) and the invoice you receive from your agent. It takes 24 to 48 hours for the credits to appear on your cruise line account so if it isn't there after that time frame, you need to contact your agent to see why. Waiting till you board to try to clear it up just puts you where you are now.

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Jeffery1985 8 years ago

LindaLea you sound just as basic as the original poster. Travel agents cannot promise something/lie just to get you to book. If it is on your invoice (a legally binding contact) then the services have to be provided. You are giving people false information and should just keep your mouth shut. Travel agencies usually have better prices then what the cruise line has sometimes. The bigger agencies buy bulk space from cruise lines at a cheaper rate and get extras included such as onboard credits, discounts and much more. Your ignorance is not an excuse. Travel agents are here to help passengers any way they can and to make a living. Keep your mouth shut if you don't know what you are talking about.

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lrfellers13 8 years ago

I'm a look half I have an AWESOMELY GREAT travel agent!!!

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StevenItsSteven 8 years ago

Um your review belongs with the agent

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LindaLea 8 years ago

Also, don't believe everything your Travel Agent tells you regarding credits. Unless NCL promised it, you probably won't see it. TA's can (and will) tell you just about anything to sell you a cruise. Book directly through the cruise line, so you have documentation of exactly what is included in your cruise.

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LindaLea 8 years ago

This is NOT NCL. You will not hear back from them, based solely on your post here. It is also very dangerous to post your full name, address, email, and phone # here. You are opening yourself up for unwanted and very unpleasant contact from the creeps who troll these sites just looking for this type of info. For your own safety, delete your post, and contact NCL directly.

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kpjb 8 years ago

You should also post your credit card number and mother's maiden name here just to make sure.

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banaford 8 years ago

This is simply a place for other cruisers to talk to one another. The cruise line has nothing to do with this site. I suggest you take your personal info off, and contact your cruise line.

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