Poor Service / Onboard Credit Scam

Norwegian Getaway Cruise Review to Caribbean - Western


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 4

Overall Rating:

2.0 out of 5
Verified Review
7 Night Western Caribbean (Miami Roundtrip)
Sail Date: December 13, 2015
Ship: Norwegian Getaway
Cabin Type: Suite
Cabin Number: 16704
Traveled As: Couple
Reviewed: 1 year ago

I am a platinum member of Norwegian  The service and treatment we received from from your concierge personnel ( Virginia Brothertan) was terribly disappointing.  She's rude impatient, and spoke to us in a very condescending manner. She shouldn't be dealing with your clients.  

Last but not least.  We never received our $100.00 on board credit.  Additionally we were charged an additional $50. for our ship to airport transfer which were already PREPAID!! It's a SHAME!!  This was reported to BJ's customer service when we returned but we haven't heard from BJ's customer service since 12/21.  POOR SERVICE BY BJ's

Food and Dining

5 out of 5

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Service and Staff

1 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

Our rm steward ) went above and beyond to take care of our needs

Ship Tip

Suzanne ( waitress @ Cagney's) were quite pleasant and went above and beyond to attend to us.  

5 out of 5
5 out of 5
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