Norwegian Getaway Cruise Review to Caribbean - Western

Contributor Level: Purser

7+ cruises


Helpful Votes

2 out of 5

Poor Service / Onboard Credit Scam

Sail Date: December 13, 2015

Reviewed: 1 year ago

Traveled As: Couple

Room Type: Suite

I am a platinum member of Norwegian  The service and treatment we received from from your concierge personnel ( Virginia Brothertan) was terribly disappointing.  She's rude impatient, and spoke to us in a very condescending manner. She shouldn't be dealing with your clients.  

Last but not least.  We never received our $100.00 on board credit.  Additionally we were charged an additional $50. for our ship to airport transfer which were already PREPAID!! It's a SHAME!!  This was reported to BJ's customer service when we returned but we haven't heard from BJ's customer service since 12/21.  POOR SERVICE BY BJ's

Cabin / Stateroom Our rm steward ) went above and beyond to take care of our needs
Embarkation and Disembarkation
Ship Quality
Destinations and Excursions
Onboard Activities
Service and Staff
Food and Dining


Suzanne ( waitress @ Cagney's) were quite pleasant and went above and beyond to attend to us.  

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