Many things could be improved but overall it is a very nice cruise.
Embarkation
1 out of 5
Three hours in an outdoor line with 39 degree temperatures with zero explanation or contact with any NCL personnel. Elderly and babies outside in line like this is unacceptable. Several people looked to be suffering on feet with hypothermia. Bad start here in Boston.
Ship experiences
Food and Dining
3 out of 5
Food was good, deserts not very good. No cofee/juice/water service in Buffet area, which we have had on all past cruises. Cagney steakhouse was excellent dinner.
Breakfast in main dining hall coffee was marginal with packets of so called half and half served ( yuck). Coffee in buffet area was much better with real half and half available ( self serve).
The Great Outdoors was best option for buffet area and was nice.
Onboard Activities
3 out of 5
Pretty standard stuff.
Entertainment
4 out of 5
Stage show with 70s music was great, with live music from great brass group and drummer.
Vince the comedian was quite funny. Great stage presence.
Upgrade, the band, had a great guitar player and was an excellent band to watch and listen to.
Great sax, trumpet and slide trombone group did some nice shows.
Very good entertainment overall!
Service and Staff
5 out of 5
Staff was all great. They were helpful to some elderly passengers who were somewhat abandoned on this cruise. I appreciated their kindness and empathy towards those folks.
Ship Quality
5 out of 5
No issues.
Cabin / Stateroom
4 out of 5
Decent cabin with comfortable bed. Tiny television in corner of room. Overall, the room was fine.
Ship tip
The Great Outdoors is my favorite buffet area for food and sitting. Cagney steakhouse has great dinners ( deserts not so much). Get to theater early for seating, as it fills up for sure. Brace and prepare yourself mentally for embarkation and disembarkation and keep smiling.
The Ray Flynn Cruise Terminal is way below what a cruise port should be in a major city. This likely contributed to poor on and off boarding experience.
Pretty port, with many activities ( tours, taxis, shuttles and excursions) available and geared to cruise passengers. Shopping and swimming ( Snorkel Park) all within walking distance for most. Complementary mini shuttle always going back and forth from ship to shopping areas. Very nice.
Unbelievable how poorly they do disembarkation. I guess whoever comes up with the strategy needed to compete with the disastrous embarkation to see which would be most painful to the cruisers. I give it a tie for poor execution onto and off the ship. I guess this cruise line doesn’t realize the bad taste this leaves with their customers. Horrible.
After this review, NCL has totally ghosted us, with no nights added to our Latitudes Awards and not a peep about using our NCL credits. This company seems to want to turn customers away.
Thank you for your detailed review. Your comment on “Embarkation/Disembarkation” is 100% on point! Glad you still managed to have a good time. Thanks for sharing & happy cruising 😎⚓️🤩❣️‼️
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