Nightmare on the sea

Norwegian Gem Cruise Review to Caribbean - Eastern


Experience: 2-3 cruises
Review: 1
Helpful Votes: 2

Overall Rating:

3.2 out of 5
Verified Review
Norwegian Gem
11 Night Eastern Caribbean (New York Roundtrip)
Sail Date: January 23, 2018
Ship: Norwegian Gem
Cabin Type: Oceanview
Cabin Number: 8056
Traveled As: Couple
Reviewed: 5 months ago
I would never take this ship again. We have been on the Jewel and the Majesty in the past and had a wonderful experience. Overall. the rudeness of some of the staff was to much and the fact that my husband was really sick and could not get to the doctor in the 2 hours he was there... We will try another ship in the future.
2 out of 5
It took us 3 hours to get on the ship, as they put us in an area for wheel chairs and made a list, people who did not want to wait were jumping in the front of the wheel chairs... It was very in organized.

Food and Dining

3 out of 5
they food was ok, the presentation was ok.. they had a good selection and after a few days it seemed like the same ole thing.

Onboard Activities

4 out of 5
Bingo , deal or no deal.. pool party

Entertainment

5 out of 5
we went to all the shows and they were the best part of the cruise

Service and Staff

4 out of 5
with the exception of the Guest Services, the servers were very helpful and always pleasant. The steward was ok.. we had the same sheet on the bed for the entire 11 days.. I thought they would have changed them at some point. The Guest Services were rude and very disengaged when you asked a question.. They told me 2 different plan to leave the ship with a wheel chair... it seems like they have no ide what is going on...

Ship Quality

2 out of 5
they were clean

Cabin / Stateroom

2 out of 5
the bed was comfortable... sheets not changed,,,

Ship Tip

get a balcony.. we both have bronchitis from this trip... doctor available 6-7am and 6-7 pm only.. Not Good we feel that the air quality was poor..

2 out of 5
4 out of 5
1 out of 5
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