A very scary experience

Norwegian Gem Cruise Review to Canada, New England, New York

Cruises: 7+ cruises
Review: 1
Helpful Votes: 18

Overall rating:

4.7 out of 5
Verified Review
Norwegian Gem

7 Night Canada & New England (New York Roundtrip)

Sail date: September 16, 2017

Ship: Norwegian Gem

Cabin type: Inside

Cabin number: 8075

Traveled as: Couple

Reviewed: 3 years ago

Review summary

My husband and I just returned this week from NCL GEM out of New York City to New England, Sept.16 to Sept 23/2017. This cruise was at the end a real nightmare, a CRUISE FROM HELL. NCL decided to put the lives of thousand of people at risk by departing the last port of Boston and get into Tropical Storm Jose. We all spent 24 hours inside the ship, all doors locked by the cruise personnel, with winds of more than 50 miles per hour outside. I have been in many many cruises and I know bad weather, this was not bad weather, THIS WAS A STORM. Very scary, at moments I thought that it was the end of our lives, waiting for the ship to tilt or not been able to overcome this storm. We didn't sleep for 24 hours, many people slept at the common areas afraid to go to their cabins, not to mention many were sea sick (vomit), including my husband who spent the night at the bathroom totally sick. The horn of the ship constantly sounding because the visibility was ZERO not to mention the huge waves due to the extreme high wind. I was not able to look outside the ship because it was a scene from a terror movie. We had an inside cabin and there I was able to hear the wind outside the ship, UNBELIEVABLE!!! We were exactly at the place where it is always advised not to be when there is a storm, on the ocean. Many cruise employees that have more than 7 or 8 years experience mentioned that they have NEVER experienced something like this and they were very scared. I spoke with a man that spent 30 years in the Navy and he said that never he have seen such an irresponsible decision from a navigation personnel. This was the third cruise we have taken with NCL and I am sure that it was the last. This was not a service problem, this is a life and death problem....a very serious problem. Due to this lack of judgement by either the Captain of this ship GEM or Norwegian Cruise Line, I WILL NEVER TRAVEL ON NCL AGAIN.


5 out of 5

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

5 out of 5


5 out of 5

Service and Staff

5 out of 5

Ship Quality

4 out of 5

Cabin / Stateroom

4 out of 5
Awful smell coming from the shower drain of our cabin. On 3 occasions we reported that the toilet was not flossing at all. The response was fast, but it was very inconvenient. The person in charge of our cabin was great!!

Ports of call

New York, New York

5 out of 5

Halifax, Nova Scotia

5 out of 5

Saint John, New Brunswick

5 out of 5

Portland, Maine

5 out of 5

Boston, Massachusetts

5 out of 5


1 out of 5
We paid for transportation from the pier to JFK. Total disaster. No bus available, no personnel from the cruise company. Nobody knew about transportation to JFK. When it showed up it was a mini van and there were more than 20 people there. It was caos and craziness. There was not even space available for luggage.
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