NIGHTMARE!!!!!! BEWARE!!!!! NEVER BOOK A CRUISE WITH NORWEGIAN!!!!!!
Norwegian Gem Cruise Review to Caribbean - Bahamas
7 Night Bahamas & Florida (New York Roundtrip)
Sail date: May 06, 2017
Ship: Norwegian Gem
Cabin type: Inside
Cabin number: 10167
Traveled as: Couple
Reviewed: 7 years ago
Review summary
First me and my wife get on the ship and have been told due to elections going on in the bahamas our itinerary has changed. We Boarded from new york and were supposed to go to port canaveral then to great stirrup cay then nassau, Instead we were going to nassau first then great stirrup cay and our shore excursion in nassau was cancelled forcing us to book something else. we get to port canaveral everything goes fine, then nassau everything goes well. We were supposed to arrive at great stirrup cay at 8am, the captain decides to make an announcement at 7am stating that due to conditions being unsafe we won't be going to great stirrup cay. I go to the service desk on the ship and they state that we will be heading back to new york, we already had booked 2 excursions for great stirrup cay. The seas were not bad they were calm the captain made it sound like there was a storm but it was 80 degrees and water was as calm as can be. I talk to a manager to see what can be done for us as i paid almost $2,000 for this trip and had my itinerary changed, my shore excursion cancelled and only got to visit 2 of the 3 ports i paid to visit. The manager stated theres nothing they can do and dont give on board credit to customers and stated that i would have to call customer relations and speak to them. I call customer relations and they tell me i have to submit a claim on the norweigan website, so what exactly was the point of the supervisor telling me to call customer relations? was it to get me out her face so they wouldn't have to deal with their mistake? The gentlman i spoke to said there has been times that ships have pulled into a port to dock and have turned right around. This is definitely a company you dont want to deal with, I'm not rich by any means at all so playing around with $2,000 isn't exactly the thing to do for me. I dont expect all if my money back and i dont want credit for a future cruise as I WILL NEVER EVER BOOK A CRUISE WITH NORWEGIAN, but i would at least like a third of my money back as i only got to visit 2 out of 3 ports i paid to visit. oh and there was actually a couple on board who was supposed to get married at great stirrup cay, so go figure.....smh, shame on norwegian for not caring about there customers and not doing anything to work with them.
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
AVOID NORWEGIAN CRUISES IN GENERAL!!!!!!!!!!!!!!!!!!!!!!!!!
Ports of call
Great Stirrup Cay (Cruise Line Private Island), Bahamas
11 Comments
jleslie48 7 years ago
"The seas were not bad they were calm the captain made it sound like there was a storm but it was 80 degrees and water was as calm as can be. " It truly amazes me when people decide they know better about sea conditions by looking out their window than a seasoned sea captain who has sailed the seas for years, pulled into this port dozens (if not hundreds,) of times, has constant communication from NOAA, the port authorities, the harbor master, and pilot captain.
viviennepagano 7 years ago
worldsgreat1 7 years ago
BTSV 7 years ago
cece1951 7 years ago
emprenger628 7 years ago