Norwegian Gem Cruise Review to Caribbean - Bahamas

Contributor Level: Purser

Experience
2-3 cruises

Review
1

Helpful Votes
6

3 out of 5

7 NIGHT NORWEGIAN CRUISE FROM NY

Sail Date: June 18, 2016

Reviewed: 5 months ago

Traveled As: Family (young children)

Room Type: Suite

I enjoyed the cruise and the cruising experience.  My family enjoyed the pool and the ongoing amounts of food available to them.  What I thought could use improvement was:

- excursion prices - The pricing was very expensive for a family of 4 to leave the boat, esp for the time that we would be off the boat.  For example, some of the Disney options were so expensive x 4, and you would only be at the parks for approx. 4 hours as travel time was so long.  Perhaps in the future docking at this area may be better to give families more time to enjoy the excursion, in addition to lowering the fees for such excursions esp as all food cost etc would be additional to the families no longer eating on the boat. 

 

-Specialty restaurants - once you pay for the cruise, all restaurants should be included.  Seems unfair after you pay for all inclusive that many things are not included such as specialty restaurants, soda etc.  All should be included once you pay, families should not be left out of any opportunities to enjoy all aspects of the boat.

 

-TV and movie options - they should have more channel options available in the room.  Children like their routine and shows, and here there were only 2 channels to really watch, TV and movie, which ran the same things over and over for the 7 days. Also offering more movies to watch in the theatre area at appropriate times would be better. For example they had children's movies (Nemo) at 9:30 pm when many children would be sleeping.

 

-more activities needed -   I think the activities can be increased to be more engaging.  For example, offering "how to" swimming classes, offering real cooking classes, etc.  This way you learn something as well as remaining entertained.  They offered cupcake and pizza decorating, which consisted of a few ingredient choices to apply to an item. We were done in 10 min but waited in line for much longer.  So I think more worthwhile activities where the education would stay with you well after the cruise would be super.

-food - food could be a little more flavorful.  They should also look to adding chicken fingers/nuggets as a main option as they do with hot dogs and hamburgers as kids really love this.

Cabin / Stateroom
Cabin was nice enough, but could use a little updating (out couch was burnt orange and looked outdated)
Embarkation and Disembarkation
Destinations and Excursions
excursions were too expensive for families to enjoy esp for the short time in the Disney location and that you also had to pay for food etc off the boat. Maybe consider staying the night in Florida to enjoy, while offering reduced fees for families.
Onboard Activities
need more activities. Pls look to offering more lifetime experiences such as learning how to swim for those who don't know, learning how to cook or cook a certain meal over just cupcake and pizza decorations.
Children's Programs
Entertainment
The evening shows were nice esp the Whitney Houston tribute.
Service and Staff
Food and Dining
food was either too salty or not salty enough. I think cooking for such a large group, it is difficult to ensure consistency throughout. In addition pls look to adding chicken fingers/nuggets as a staple.


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