Norwegian Gem Cruise Review to Caribbean - Bahamas

Contributor Level: Purser

Experience
2-3 cruises

Review
1

Helpful Vote
1

4 out of 5

Maintenance forced itinerary change that cancelled day at private island

Sail Date: May 14, 2016

Reviewed: 6 months ago

Traveled As: Large Group

Room Type: Suite

We received notice of itinerary change upon boarding that said we'd be in Nassau for an additional day instead of the expected day at their private island.  We were provided with $50 credit.  Seeing as I go on a cruise in order to go to places I've never been, I was disappointed with the minor credit.  I look at it as though if they just didn't leave NYC harbor and gave use $50 credit X 7 days, I've been ripped off.  We did enjoy the cruise and the food at the specialty restaurants was very good.  Could use a few more bartenders at the busier areas/times but overall a good job by the employees as they were accommodating.

Cabin / Stateroom
Enjoy the towel animals.
Embarkation and Disembarkation
Ship Quality
Destinations and Excursions
Onboard Activities
Entertainment
Service and Staff
Food and Dining
New York, New York
Port Canaveral, Florida
Great Stirrup Cay (Cruiseline Private Island), Bahamas
It never happened, due to "maintenance" requiring two days in Nassau.
Nassau, Bahamas

Tip

Timely notification of itinerary change - my brother received email notification and I never did. The representative was not aware of the issue and I was kept on hold over :40 minutes by Norwegian to only be told of a $50 credit. Will likely go back to Royal Carribean for any future travel.



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