bad expereince w staff ship was nice

Norwegian Gem Cruise Review to Caribbean - Bahamas

Cruises: 2-3 cruises
Review: 1
Helpful Votes: 5

Overall rating:

3 out of 5
Verified Review
Norwegian Gem

7 Night Bahamas & Florida (New York Roundtrip)

Sail date: August 15, 2015

Ship: Norwegian Gem

Cabin type: Suite

Cabin number: 11054

Traveled as: Couple

Reviewed: 9 years ago

Review summary

I booked my trip back in May for August had 12people going and pre paid everything wanted rooms a certain location and thought thing were food but about a month before trip foind out everything was a lie, room locations was lied to, never got a call back from a manager just a message.

we got billed left and right  our pre pay stuff was never right, on board credit not given  it was awful

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

3 out of 5

Entertainment

5 out of 5

Service and Staff

3 out of 5
guest service manager was rude had wrong info on pre pay reservations and then never apologized, embarrassed us every night

Ship Quality

5 out of 5

Ports of call

Port Canaveral, Florida

5 out of 5

Great Stirrup Cay (Cruise Line Private Island), Bahamas

5 out of 5

Nassau, Bahamas

5 out of 5
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