bad expereince w staff ship was nice

Norwegian Gem Cruise Review to Caribbean - Bahamas

Experience: 2-3 cruises
Review: 1
Helpful Vote: 1

Overall Rating:

3 out of 5
Verified Review
7 Night Bahamas & Florida (New York Roundtrip)
Sail Date: August 15, 2015
Ship: Norwegian Gem
Cabin Type: Suite
Cabin Number: 11054
Traveled As: Couple
Reviewed: 2 years ago

I booked my trip back in May for August had 12people going and pre paid everything wanted rooms a certain location and thought thing were food but about a month before trip foind out everything was a lie, room locations was lied to, never got a call back from a manager just a message.

we got billed left and right  our pre pay stuff was never right, on board credit not given  it was awful

Food and Dining

5 out of 5

Onboard Activities

3 out of 5


5 out of 5

Service and Staff

3 out of 5
guest service manager was rude had wrong info on pre pay reservations and then never apologized, embarrassed us every night

Ship Quality

5 out of 5
5 out of 5
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