Norwegian Gem Cruise Review to Caribbean - Bahamas

Contributor Level: Purser

2-3 cruises


Helpful Votes

3 out of 5

bad expereince w staff ship was nice

Sail Date: August 15, 2015

Reviewed: 1 year ago

Traveled As: Couple

Room Type: Suite

I booked my trip back in May for August had 12people going and pre paid everything wanted rooms a certain location and thought thing were food but about a month before trip foind out everything was a lie, room locations was lied to, never got a call back from a manager just a message.

we got billed left and right  our pre pay stuff was never right, on board credit not given  it was awful

Ship Quality
Destinations and Excursions
Onboard Activities
Service and Staff
guest service manager was rude had wrong info on pre pay reservations and then never apologized, embarrassed us every night
Food and Dining

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