Disappointing

Norwegian Gem Cruise Review to Caribbean - Bahamas


Contributor Level: Purser
Experience: 2-3 cruises
Review: 1
Helpful Votes: 6

Overall Rating:

2.0 out of 5
Verified Review
7 Night Bahamas & Florida (New York Roundtrip)
Sail Date: May 03, 2014
Ship: Norwegian Gem
Cabin Type: Balcony
Cabin Number: 10018
Traveled As: Family (older children)
Reviewed: 3 years ago

Having sailed on Norwegian Spirit in 2011, I was confident of an equally pleasant experience on Norwegian Gem.  Unfortunately, most of the crew appeared dispirited and unmotivated, possibly also overstretched.  The shore excursion staff were unhelpful and uninformed.  The live entertainment (in the Atrium and Magnum Champagne bar) were mournful or wacky or poor; there was a general air of unhappiness.  The ship was quite crowded which meant each meal was a competitive exercise -- survival of the fittest ruled in the Garden Cafe restaurant and the ship's pools on sea days exceeded what would be hygienically recommended in terms of numbers of bodies in the pool.  This last was important because four of the seven days were sea days.  The shore visits were clumped together as three days in a row. Port Canaveral may have been nice for those going to Disney.  If one is keen on beaches, Great Stirrup Cay was adequate but the rigid lines of loungers, nearly all of them without shade, gave the beach an almost Stalinesque appeal.  Finally, when an organized outing in Nassau was cancelled at the last minute, there was literally nothing else to do in a town with no discernable attractions.  The Mandara Spa was the best and only relaxing area of the ship.  Spa staff were also noticeably more customer-oriented and upbeat.  That said, many of the restaurant staff were also courteous and helpful but their efforts were at times offset by kitchen errors. 

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

1 out of 5

Service and Staff

1 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
When the bed is converted to two twins, there is very little space left in the cabin. It's cramped and the storage options are limited. The balcony was a very welcome luxury. And 10018 did not look like the photograph that appears with this review form. It was MUCH smaller!

Ship Tip

Sign up for the Spa VIP pass!

3 out of 5
Great photos on the way out of port.
3 out of 5
Good if you go to Disney or the Space Center.
1 out of 5
Very rigidly organized loungers. They charge for drinking water, water shoes, floats, clam shell shades, etc.
1 out of 5
Nassau shopping is overhyped by ship's "shopping guide." There is virtually nothing else to do in Nassau when an excursion is cancelled.
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