Was ok but READ THE FINE PRINT or you will be SCREWED!

Item: Norwegian Escape
Rating: 3.5
Author: melissa8523434

Norwegian Escape Cruise Review to Caribbean - Eastern

melissa8523434

Contributor Level: Purser

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 16

Overall rating:

3.5 out of 5

Verified Review

7 Night Caribbean: Great Stirrup Cay & Dominican Republic (Miami Roundtrip)

Sail date: June 18, 2023

Ship: Norwegian Escape

Cabin number: GTY

Traveled as: Family (young children)

Reviewed: 11 months ago

Review summary

I paid for the OPEN BAR Package but I didn't get it. They told me that bc my 2nd passenger was 15 (not 21) I LOST that!! WHAT?? Norwegian put me on the phone with and the person I spoke to said I should have read the fine print. NO- shouldn't allow that to be a selection if you tell the age of who is traveling (which you have to disclose before you select the package you want). When I did go back and read the fine print it says "this is good for up to 8 people. If passengers 3-8 are under 21 this doesn't allow for soda package" However it doesn't say if passenger 2 is under 21! SOOOO that's a grey area and I just wish or Norwegian helped me with my bar package. Instead I had to pay another $1000 for the bar package plus $100 for the soda package-which just wasn't right.

Embarkation

4 out of 5

Ship experiences

Food and Dining

4 out of 5

food was really good! I paid for the OPEN BAR Package but I didn't get it. They told me that bc my 2nd passenger was 15 (not 21) I LOST that!! WHAT?? Norwegian put me on the phone with and the person I spoke to said I should have read the fine print. NO- shouldn't allow that to be a selection if you tell the age of who is traveling (which you have to disclose before you select the package you want). When I did go back and read the fine print it says "this is good for up to 8 people. If passengers 3-8 are under 21 this doesn't allow for soda package" However it doesn't say if passenger 2 is under 21! SOOOO that's a grey area and I just wish or Norwegian helped me with my bar package. Instead I had to pay another $1000 for the bar package plus $100 for the soda package-which just wasn't right.

Onboard Activities

3 out of 5

Entertainment

2 out of 5

Wish there was more entertainment onboard like other cruise lines offer.

Service and Staff

4 out of 5

Ship Quality

4 out of 5

Cabin / Stateroom

4 out of 5

Ports of call

Miami, Florida

4 out of 5

Puerto Plata, Dominican Republic

4 out of 5

Charlotte Amalie, St. Thomas

3 out of 5

Tortola, British Virgin Islands

3 out of 5

wish we could have been there longer!

Thumbs Up 0

Great Stirrup Cay (Cruise Line Private Island), Bahamas

2 out of 5

You have to take a tender in so it takes a long time to get to the island if you aren't the first few tenders.

Thumbs Up 0

Disembarkation

2 out of 5

There was a search and rescue in Miami's port so we were stuck outside of Miami all day. They finally allowed beverages and opened the pools for us, which was great. Was a drag to be waiting outside of port all day but that wasn't Norwegians fault

8 Comments

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