Great Cruise, not happy with

Item: Norwegian Escape
Rating: 4.5
Author: richarnold013

Norwegian Escape Cruise Review to Caribbean - Eastern

richarnold013

Contributor Level: Purser

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 8

Overall rating:

4.5 out of 5

Verified Review

7 Night Caribbean: Great Stirrup Cay & Dominican Republic (Port Canaveral Roundtrip)

Sail date: January 21, 2023

Ship: Norwegian Escape

Cabin type: Balcony

Cabin number: 9144

Traveled as: Couple

Reviewed: 1 year ago

Review summary

Bad News First: when making our reservation more that 6 months in advance, Cheap Cruises rep told us we could apply our CruiseNext credit later. NOT TRUE! If booking through a travel agent, you can only use a CruiseNext credit when reserving your Cruise. Cheap Cruises refused to own up to their mistake. So,, we paid $500 more for our Cruise than we should have. And then, while talking to a Cheap Cruises rep during this cruise about a future cruise (don't ask me why my wife called them), a different rep said the same thing! Do they really not know or is it a concerted effort to prevent people from using their CruiseNext deposit credits?! We are not going back to Cheap Cruises again.

Embarkation

5 out of 5

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

4 out of 5

Entertainment

5 out of 5

Service and Staff

5 out of 5

Ship Quality

4 out of 5

Cabin / Stateroom

4 out of 5

Ports of call

Puerto Plata, Dominican Republic

4 out of 5

Charlotte Amalie, St. Thomas

5 out of 5

Tortola, British Virgin Islands

4 out of 5

Disembarkation

4 out of 5

9 Comments

Cruisers4Lyfe 1 month ago

Thanks for sharing

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sharone13 1 year ago

I have found that it is better to go through NCL directly when using cruise next deposits.

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Jerrec 1 year ago

Cheap cruises says on its website that it is a travel agency. It’s no frills and you get what you pay for by the sounds of it. They even say on their website that you can use future cruise vouchers through them.

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Gwbigdog 1 year ago

Interesting

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crusin4gramma 1 year ago

To be clear- a TA is much different than Cheap Cruises.com! Third party booking sites never honor travel certificates or cruise credits! There is a reason for the name- don't expect any type if customer service when you use a "cheap" service to begin with. Sometimes it is a lesson hard learned!

Thumbs Up 1

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javawoody 1 year ago

Thanks for the review

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AuntPinkie 1 year ago

Sorry your booking wasn’t as advertised. Glad you enjoyed your cruise anyway!

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BiddySue711 1 year ago

Thanks for the heads up, I have always booked with a reputable travel agent to avoid any hassles. A friend booked with cheap cruises and they got taken as well.

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Jerrec 1 year ago

Your TA flat out lied to you. I made a reservation through a TA and didn’t use any cruise next certificates initially. A couple of months later when NCL had an offer where you could use up to 3 certificates on a booking, I called my TA and they were able to have them applied to my booking. They did have to call NCL to do it. Sounds like you picked a no frills company that doesn’t do anything for its customers and learned that lesson the hard way.

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Other reviews of this sailing

it was just ok

NCL Escape 1/21-28

Had a great time!